Senior Program Manager - Facilities & Operations

Senior Program Manager - Facilities & Operations Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. Working in partnership with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions. Turner & Townsend is seeking an experienced Sr. Program Manager to support a Retail Real Estate Program Management & Operations (PMO) team. This role sits at the intersection of strategy and execution, primarily supporting the Preservation (Facilities) team with occasional cross‑over into development workstreams. It is a hands‑on program management role for someone who thrives on identifying operational inefficiencies, driving cross‑functional coordination, and turning data observations into actionable programs. Responsibilities Manage a dynamic portfolio of facilities‑related initiatives ranging from one‑off operational requests to longer‑horizon improvement programs, ensuring clear ownership, timelines, and outcomes. Serve as a key resource for the Preservation team on ad‑hoc requests including process improvement, vendor performance, means & methods, and supporting training. Review work order data in ServiceChannel (or equivalent CMMS platform) to surface operational trends and drive appropriate next steps, such as engaging design on an alternate spec, tightening a service frequency, or standing up a new mitigation program. Identify opportunities to formalise recurring issues into structured programs (e.g., leak mitigation, reducing repetitive maintenance & repairs). Coordinate cross‑functionally (design, construction, facilities, operations and external vendor partners) to advance program initiatives. Communicate and present findings, recommendations, and project status clearly to stakeholders at all levels, including director‑level and above. Develop and maintain program documentation, status reporting, and process guides as needed. Support the broader PMO team across both Preservation and Development workstreams as needed. SOX control responsibilities may be part of this role, which are to be adhered to where applicable. Required Qualifications Bachelor’s degree in construction management, architecture, engineering, facility management, program/project management, or a related field. 7+ years of program or project management experience within a Real Estate, Facilities, or related organization. Background in facilities management, building operations, or retail/store operations, with the ability to understand field‑level issues and their lifecycle impact (e.g., standards, design, construction, sourcing) and make practical, informed recommendations. Strong critical thinking and problem‑solving skills, with a track record of turning observations into action, even amid ambiguity. Excellent written and verbal communication skills, with the ability to synthesize complex information for diverse audiences. Proven ability to manage multiple concurrent workstreams and shifting priorities with minimal direction. Strong verbal and visual communication skills, especially in Keynote and Miro. Proficiency in standard project management and productivity tools (e.g., Pages, Numbers, Keynote, Wrike, or similar). Preferred Qualifications Familiarity with ServiceChannel or other CMMS/work order management platforms. Experience working within a PMO structure or supporting a centralized operations function. Exposure to retail, corporate, or a global‑scale portfolio real estate environments. Experience coordinating with design, construction, operations teams on specification or scope‑related issues (e.g., HVAC, electrical, design, sustainability, constructability, durability). Compensation The salary range for this full‑time role is $140,000–$160,000 per year. Ranges are determined by role and level and represent a fair and equitable offer. The range reflects base salary only, not a total compensation package. Turner & Townsend reserves the right to pay more or less than the posted range, depending on the candidate’s experience and qualifications. *On‑site presence and requirements may change depending on our client’s needs.* Turner & Townsend is an equal opportunity employer. All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr Turner & Townsend