Service Dispatcher

Job Description

Job Description

At Tim Kyle Electric, Heating & Cooling, we believe in more than just providing top-quality service—we believe in building rewarding careers. As a family-owned company, we are built on integrity, teamwork, and a commitment to excellence, creating a workplace where every team member is valued and supported. We offer competitive benefits, ongoing training, and opportunities for growth in a customer-focused environment. If you are passionate, dedicated, and ready to make a difference, we invite you to join our team. At Tim Kyle, a fulfilling career and a strong sense of community come together to shape the next chapter of your professional journey.

We're hiring a Service Dispatcher!

Pay: $20/hr+ range

Are you an organized, self-motivated, customer-oriented professional who thrives in a fast-paced environment? If you’re looking for a rewarding career with opportunity to grow, this is the opportunity for you!

You also enjoy excellent benefits , including:

• Insurance Options
• PTO + (9) Paid Holidays
• Family-Owned & Operated
• Work-Life Balance
• Weekly Breakfast Meetings
• Fun Team Events
• Ongoing Support & Development

ABOUT THIS JOB

As a service dispatcher, you are responsible for coordinating daily schedules for electrical and HVAC technicians, optimizing routes, ensuring timely service, and providing excellent customer service through phone support.

Dispatching & Scheduling

• Assign service calls to electricians and HVAC technicians based on skills, location, and workload.
• Monitor job progress in real time, adjusting schedules for emergencies or delays.
• Optimize routes to reduce travel time and maximize billable hours.
• Communicate schedule changes to technicians promptly.

Customer Service & Phone Support

• Answer incoming calls as needed, providing courteous and professional service.
• Schedule appointments, gather job details, and confirm customer information.
• Handle customer inquiries, concerns, and follow-up calls.
• Enter customer data and job notes accurately into the CRM system.

Administrative Duties

• Track technician availability
• Ensure work orders are complete and properly documented.
• Assist in preparing daily and weekly technician performance reports.
• Coordinate with warehouse or purchasing for parts and materials as needed

Skills & Qualifications

• Strong multitasking and organizational skills.
• Excellent verbal communication and active listening.
• Proficiency with CSM system
• Knowledge of basic electrical and HVAC terminology.
• Ability to handle high call volume while maintaining accuracy

Performance Metrics

• Average dispatch-to-arrival time.
• Technician productivity and utilization rate.
• Customer satisfaction scores (post-service surveys).
• First-call resolution rate for phone inquiries.

Requirements

• High School Diploma/GED is required, some college preferred.
• Experience working with a skilled trades and/or home services related company preferred but not required.
• Excellent organizational skills, self-starter and reliable.
• High level of accuracy and attention to detail.
• Exceptional verbal and written communication skills.
• Courteous, professional manner, and strong customer service skills.
• Strong computer literacy and typing skills.
• Excellent multitasking and follow-up skills.
• Able to work both independently and as part of a team.