Senior Resident Services Coordinator

Senior Resident Services Coordinator

Make a Difference in Oakland - Join EBALDC in Building Healthy, Vibrant Communities as Senior Resident Services Coordinator

EBALDC Property East Bay Asian Local Development Corporation (EBALDC) is a nonprofit community development organization that has been building healthy, vibrant, and safe neighborhoods in Oakland and the East Bay for over 50 years.

About the Role

The Senior Resident Services Coordinator will be based at the historic California Hotel, a landmark affordable housing community that includes Permanent Supportive Housing (PSH) units. This full-time leadership role supports residents with housing stability, food security, and community connection while partnering with onsite case managers, the County of Alameda, and the Alameda County Community Food Bank.

We are seeking someone who brings compassion and grace, while also maintaining clear boundaries and professional judgment. The ideal candidate will understand the unique dynamics of PSH and Oakland's diverse communities.

Position Summary

The Senior Resident Services Coordinator (SRSC) plays a key leadership role in supporting residents at the historic California Hotel. This position requires demonstrated experience working with formerly homeless individuals, people with mental health challenges, and other vulnerable populations, ensuring residents are treated with dignity and respect while maintaining healthy boundaries. The SRSC will act as a bridge between EBALDC residents, Property Management, and third-party service providers—including onsite case management partners, the County of Alameda, and the Alameda County Food Bank. The SRSC will provide direct resident support, build community engagement, coordinate services, and foster collaborative partnerships that strengthen housing stability and build a resilient community for all residents.

Key Duties & Responsibilities

Resident Support & Individual Assistance (60%)

• Provide individualized support with housing stability, public benefits, employment readiness, and budgeting.
• Respond to resident concerns, including mediation, crisis intervention, and conflict resolution.
• Partner with onsite case managers and external service providers to ensure wraparound support for residents.
• Use trauma-informed approaches in responding to behavioral health needs, including de-escalation and mental health crisis intervention.
• Support residents experiencing food insecurity by coordinating food bank programs and connecting to nutritional supports.

Community Engagement & Leadership Development (15%)

• Develop inclusive resident engagement strategies through one-on-one outreach, meetings, and events.
• Facilitate resident community activities that strengthen relationships, reduce isolation, and promote mutual support.
• Connect residents with civic engagement and leadership opportunities, including EBALDC's Resident Leadership Council.
• Mentor emerging resident leaders and support their development as advocates for community change.

Partnership & Property Management Coordination (15%)

• Maintain strong collaboration with Property Management to support residents at risk of eviction or experiencing safety issues.
• Conduct monthly meetings with Property Management to assess resident needs, review referrals, and discuss community concerns. Maintain documentation of meetings.
• Plan and coordinate property-wide resident meetings, community-building activities, and service-related events.
• Develop partnerships with local organizations to enhance resident services, education, and community-building opportunities.
• Work closely with Property Management to assist residents at risk of eviction, offering support, intervention strategies, linkages and referrals to community-based services.
• Build and sustain partnerships with local organizations (mental health providers, workforce programs, advocacy groups) to expand resident support networks.

Data Management & Reporting (10%)

• Track resident outcomes using EBALDC data systems, ensuring accurate case notes and reports.
• Support funding proposals and grant reporting with program data, success stories, and resident feedback.
• Maintain up-to-date records of resident interactions and service referrals.
• Maintain accurate documentation of services, progress notes, and referrals while ensuring compliance with HIPAA and organizational standards.
• Ensure compliance with data tracking requirements and confidentiality standards.
• Prepare and submit required reports and participate in quality assurance initiatives.
• Assist in evaluating program effectiveness and recommend improvements.
• In collaboration with Resident Services Manager, develop and implement annual logic model for assigned properties.
• Report incidents such as child, dependent adult, and elder abuse in accordance with state law

Core Competencies

1. PSH & Vulnerable Populations Expertise – Experience working with individuals with histories of homelessness, trauma, and behavioral health challenges.

2. Cultural Humility & Community Knowledge – Deep understanding of Oakland's cultural, social, and historical context.

3. Partnership & Collaboration – Skilled in building and sustaining partnerships with agencies and service providers.

4. Crisis Response & Conflict Resolution – Ability to de-escalate crises using trauma-informed practices.

5. Leadership & Mentorship – Experience guiding junior staff and resident leaders.

6. Organizational & Reporting Skills – Strong documentation, data entry, and reporting skills.

Qualifications

Minimum of 4–6 years of experience in social services, with at least 2 years working in PSH or with similar populations.

Bachelor's degree in social work, psychology, public health, or related field (equivalent experience considered).

Experience partnering with external agencies and service providers.

Strong written and oral communication skills; bilingual ability in Spanish, Cantonese or other languages is highly desirable.

Proficiency with Microsoft Office and database management systems.

CPR/First Aid certification (training provided if not current).

Ability to pass DOJ and other required background checks.

What You'll Do

• Provide direct support to residents around housing stability, public benefits, employment readiness, and budgeting.
• Partner with case managers, service providers, and local agencies to strengthen wraparound supports.
• Coordinate food security programs and connect residents with community resources.
• Build resident leadership and foster a sense of community through engagement activities.
• Collaborate closely with Property Management to identify and support residents at risk of losing housing.

We're hiring! EBALDC is seeking a compassionate, mission-driven Senior Resident Services Coordinator for the historic California Hotel in Oakland. Bring your PSH experience, community knowledge, and passion for equity to a team dedicated to housing stability and resident empowerment.

EBALDC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

EBALDC offers excellent benefit. EBALDC pays up to 100% of employee premiums and 60% of dependent premiums for Medical, Dental, Vision, LTD and Life, EAP, Retirement, Paid Time Off, CA Paid Sick Leave, Holidays and Wellness Days off for all eligible employees. Equal Employment Opportunity : Equal employment opportunity in full compliance with applicable law will be provided to all persons without regard to age, marital status, religion, gender, sexual orientation, gender identity, race, creed, color, national origin, mental or physical disability (including but not limited to AIDS and ARC) military or military veteran status, or other characteristics protected by law. Diversity, Equity, and Inclusion (DEI): We believe our commitment to building healthy, vibrant and safe neighborhoods through community development is strengthened when we pursue diversity, equity, and inclusion as both agency values and practices.

This position qualifies for the federal Public Service Loan Forgiveness (PSLF) program. As a nonprofit employer, EBALDC is a qualified organization under the PSLF program, which may allow eligible employees to receive forgiveness on certain federal student loans after meeting program requirements. **All candidates will be subject to a background check as a condition of employment** Please NO PHONE CALLS! EBALDC is an EOE Employer