Operations Mentor (AM Order Filling & Supplies)

Job Description

Job Description

At Len Busch Roses, we are passionate about hiring employees who value of taking care of each other & our customers. We strive to align people in jobs that they love and are great at. As a result, we love the people we work with! Our managers care deeply about us as people and empower us to utilize our talents and strengths.

What you'll do:

This position supports entry level employees’ success by developing a trusting relationship with them, ensuring the mastery of standard processes used to pack and ship high quality plants and flowers, focusing on quality, accuracy, and timeliness. Our mentors listen and advise, encourage and inspire and foster social connections with others. This role desires to help the team succeed through supporting and coaching employees to live the LBR values, embrace their tasks, and understand the LBR vision of amazing and delight ing our customers with clearly superior products and extraordinary service and solutions.

• Ensure trainees execute with excellence
  • Do it right every time
    • Provide clear direction, encouragement and inspiration on following all steps, sequences, and critical points of standard processes
    • Create a result driven culture
  • Master it
    • Identify and close the gaps between current performance and goals
    • Use labor tracking metrics to analyze and communicate status
  • Improve it
    • Promote a culture that encourages the ability to think differently
    • Listen and translate ideas into action

• Ensure safe behavior
  • Clean and neat all the time - no matter what
  • Teach others that their well-being is always #1
  • Fix it if you can and always report it

• Be a great mentor
  • Listen and advise
  • Encourage and Inspire
  • Foster social connections with others

Perform and Train Order Filling Employees

• Pick correct number and quality of units (may use scanner)
• Pack and Box orders according to standard work and specifications
• Consolidate carts & racks with product, adjusting for expiration date
• Perform cycle counting with adjustments and issue resolution
• Operate forklift
• Downgrade products when expired or below spec
• 50’s loading
• DSD Picking and Loading

You’ll be part of a team that values doing things right the first time, every time, because when we work with focus and precision, we exceed customer expectations and keep operations flowing smoothly.

Skills and Experience Preferred

• Bilingual (English/Spanish) strongly preferred

• 1–2 years of leadership experience in a warehousing, logistics, or order fulfillment environment.

• Ability to stand for 8 hours or more during shifts

• Ability to work well under pressure in a high-volume, fast-paced environment

• Must meet the physical demands of the role including lifting, standing, and moving throughout the facility.

If you're a driven leader with a passion for safety, efficiency, and team development, we encourage you to apply and be a key contributor to our success.