Service Coordinator

Service Coordinator

At BRAVAS, we transform homes into extraordinary living experiences. As the nation's #1 luxury technology integrator, we design and deliver premium solutions - lighting, shades, A/V, networking, home automation, and more, that make life effortless, beautiful, and connected.

We partner with homeowners, architects, builders, and designers on some of the most spectacular homes in the country. And we're growing.

The Service Coordinator is responsible for allocating the company's deployable service resources. This role schedules the arrival of technicians and subcontractors at job sites, ensures clear communication with clients, and maintains records of completed work to support service invoicing and warranty tracking, while embodying our six core values: collaborative, accountable, proactive, curious, passionate, and creative.

Responsibilities

• Provides Sales and Service teams with available dates for requested resources.
• Updates work orders and job management software so that all parties stay informed on dispatch details.
• Seeks verification from warehouse and purchasing managers regarding expected arrival of products.
• Manages all communications of upcoming appointments to clients, including delays and late arrivals.
• Obtains gate codes and site access requirements and communicates them to deployed teams.
• Prioritizes resources in alignment with company values: Ensuring client needs are met.
• Informs all parties of delays, cancellations, and scheduling restrictions.
• Schedules effectively based on priority of service needs, drive time, and expected technician efficiency.
• Reads daily notes, disseminates reported information appropriately, and coordinates required action items.
• Performs other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Time management, scheduling, or logistics experience preferred.
• Ability to multitask and coordinate multiple moving parts at once.
• Comfortable becoming proficient in in-house job management software.
• Strong customer service skills: Including experience with high-profile, high-demand clients.
• Ability to manage time wisely with limited supervision.
• Guardianship and preservation of client confidentiality and network/home security.

Physical Requirements

• Prolonged periods sitting and working at a desk or computer.
• May require standing or stooping for extended periods.

Bravas Benefits

• Be part of something premium: Work with the nation's leader in smart home integration.
• Collaborative culture: A fun, supportive team that celebrates wins together.
• Growth opportunities: Gain exposure to the luxury design/build community and grow your career in service.
• Competitive perks: Base salary + bonuses, medical/dental/vision, 401(k), PTO, and more.

Ready to Join BRAVAS?

If you're hungry to grow, love being out in the field, and are excited about bringing luxury experiences to life, we'd love to meet you. Apply today and let's make something extraordinary together.

We are an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.