Senior Representative - Customer Service (Manufacturing)

Wesco - 4900 Lyons Road - Responsibilities: Build and maintain business relationship with customers and encourage growth by providing prompt and accurate service to promote customer satisfaction and loyalty.; Support customer base by answering questions and concerns, as well as handling customer account inquiries and complaints which are escalated from other departments.; Mentor and provide assistance to team members according to training and best practices.; Research and resolve customer problems, acting as the customer liaison between other departments when necessary.; Assist with day-to-day service needs including order entry, quoting, shipment inquiries