Medical Front Office - Patient Service Specialist

Overview NextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health and primary care services to our patients. With services in eleven states and over 165 urgent care locations, we provide exceptional, affordable care to patients across the country. At NextCare, we strive to uphold core values of caring, growth, integrity, results and teamwork. These standards guide clinical and business decisions and reflect in our daily work and interactions with patients, customers, investors and partners. What we are looking for NextCare Urgent Care is looking for an energetic and enthusiastic Medical Front Office Receptionist who thrives in a fast-paced setting and enjoys working in a team. We seek customer-friendly and passionate employees to be part of a growing organization where patients and employees are a top priority. Responsibilities Medical Front Office Receptionist is the first point of contact for patients in the clinic and is responsible for keeping patients and families informed of wait times, monitoring patient flow, processing patients for discharge including preparing charges, collecting payment, obtaining signatures and issuing receipts. Specifically: Obtain personal and insurance data from the patient and input information into the EMR system. Monitor the flow of patients, including placing patients into rooms as needed. Complete all necessary insurance forms for registration to ensure proper reimbursement from payors. Prepare daily deposits, reconciliation, and daily statistical information. Ensure an adequate stock of front office supplies and proper functioning of equipment. Answer telephone with quality customer service skills. Ensure the patient waiting area and restrooms are clean and reflect a positive image of NextCare. Manage patient appointments scheduled via the NextCare website. Notify back office immediately of any urgent medical concerns a patient may be experiencing. Educate patients on services offered by NextCare for their current or next visit. Promptly notify the Clinic Manager of any patient or employee safety concerns. How you will make an impact The Medical Front Office Receptionist supports the organization with exceptional customer service and treats all patients with respect and dignity. They ensure the clinic and front reception area run smoothly and patient flow and satisfaction are at optimum levels. Essential Education, Experience and Skills Education: Minimum of high school diploma or equivalent; an Medical Administrative Assistant Certificate or equivalent is highly desired. NextCare offers a comprehensive benefits package for full-time employees, including medical, dental, vision, life and disability coverage, voluntary benefits, 401(k) with company match where eligible, paid time off, and additional policies per plan rules. Position Type Full-time Shift Variable; 12 hour shifts Workplace Type Onsite Address 1000 Northwest 32nd St, Newcastle, Oklahoma 73065, United States "NextCare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, disability, age, veteran status, or any other status prohibited by applicable law." #J-18808-Ljbffr