Telephone Operator

Whatever the role, everyone at Grady is part of something bigger. Choosing a career at Grady is choosing to be part of a legacy of service and commitment to our communities. If you want to make a difference, we want to hear from you.Job SummaryGrady Health System offers many career paths for experienced professionals. Whether you have many years of experience or are in the early stages on your career, you can find a rewarding career at Grady!Location: Atlanta, GAStatus : FTESchedule : 10:30pm-7am (Every other weekends)JOB SUMMARY:The Telephone Operator answers and routes all incoming calls to requested areas (unless restricted by Grady Health System Policy). Locates personnel and house staff by public address system, pagers, cell phones, or other assigned devices. Provides excellent customer service to patients and staff by answering calls in a courteous and professional manner. Facilitates paging alerts for cardiac arrest (CODE Blue) and fire codes (CODE Red). Provides physician on-call schedule information and assistance to hospital personnel and patients with long distance calls. Notifies others of severe weather reports and provides overall general hospital information to patients, families, staff physicians, and the community at large.QUALIFICATIONSHigh School Diploma or equivalent requiredPast employment within a healthcare facility, and one year of experience in PBX/Switchboard environment preferredMust have effective communication skills and must be able to multi-task in a fast paced environmentMust be detail oriented, customer focused, have a pleasant speaking voice, and possess skills in proper telephone etiquetteMust be able to handle emergency calls in a professional and calm demeanorGeneral knowledge of medical terminology preferredBilingual with Spanish proficiency preferredEqual Opportunity Employer-Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender IdentitCore CompetenciesThese competencies reflect the values and behaviors expected of all Grady team members, regardless of role. They ensure that every employee contributes to safe, high-quality care, positive patient experience, and a collaborative work environment.1. Patient-Centered Care – Demonstrates a commitment to delivering safe, compassionate, and high-quality care that prioritizes the well-being and satisfaction of patients and their families.2. Integrity & Accountability – Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes.3. Collaboration & Teamwork – Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals.4. Communication – Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership.5. Respect & Inclusion – Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all.6. Quality & Safety – Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high-quality outcomes.7. Adaptability & Resilience – Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure.8. Continuous Improvement – Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback.9. Leadership & Professionalism – Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency.10. Employee Experience Focus – Champions a supportive and engaging employee journey that enables staff to thrive and, in turn, deliver exceptional patient care.Grady Total RewardsAt Grady, we believe in supporting the health, well-being, and growth of every team member. Our Total Rewards package is designed to provide competitive pay and comprehensive benefits that make a difference in your life and career, including:Health & Wellness: Medical, dental, vision, and prescription drug coverage.Financial Security: Retirement savings plans with employer contributions, life insurance, and disability coverage.Work-Life Balance: Paid time off, holidays, and family leave benefits.Career Growth: Tuition reimbursement, professional development programs, and opportunities for advancement.Employee Support: Employee Assistance Program (EAP), wellness initiatives, and discounts on services.Grady’s Total Rewards are designed to ensure our employees feel valued, supported, and empowered, both at work and beyond.Why Join Grady?Grady Health System is more than a hospital — we are a vital part of Atlanta and the surrounding communities. For over 125 years, Grady has been committed to providing exceptional care, advancing health equity, and making a difference in the lives of those we serve. When you join Grady, you become part of a team that values excellence, compassion, innovation, and collaboration.Here, every role matters. Whether you provide direct patient care, support our operations, or lead teams, you play an important part in fulfilling our mission. We offer opportunities to learn, grow, and build a meaningful career in an environment where your contributions are recognized and valued.At Grady, we don’t just work, we make an impact.Equal Opportunity Employer Statement:Grady Health System is proud to be an equal opportunity employer. We are committed to fostering a workforce where all employees feel valued, respected, and empowered to succeed. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.Grady is dedicated to creating an accessible work environment and provides reasonable accommodations to qualified individuals with disabilities to ensure equitable opportunities for success. #J-18808-Ljbffr