Lead Service Technician

Job Location: BELGRADE, MT 59714 Job Category: Construction Job Summary: Lead field service efforts to assist customers and other Peak Water employees by performing repairs, troubleshooting issues, evaluating and understanding their needs, and formulating a plan to ensure they are met. Essential Duties and Responsibilities Serves existing accounts by analyzing customer or company needs; planning daily travel schedule for self and other field personnel; effective/efficient communication with management, support staff, and salespeople; resolving problems. Establishes service by studying customer requirements; assigning human resources; ordering and gathering equipment and parts; troubleshooting and testing. Maintains customer rapport by examining complaints; identifying solutions, suggesting improved methods and techniques; recommending system improvements. Projects and processes are typically unique and require problem‑solving, research, and critical thinking. Make sure all company equipment is accounted for, operating correctly, and maintained in a proper manner by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventative maintenance; calling for repairs; and making sure all other employees follow the same instruction. Document service actions by completing forms, reports, logs, and records. Update job knowledge by participating in educational opportunities; reading professional publications. All other job duties and responsibilities as determined by management. Ability and willingness to learn are essential for this position. Qualifications High school diploma or equivalent required. Must be able to use general business software (Microsoft Office, Google Docs, Excel, Adobe Acrobat) and hardware (smartphone/tablet, notebook computer, scanner, etc.). Small to Medium water and sewer utility systems knowledge, troubleshooting ability, and equipment maintenance experience is preferred. Ability to obtain and maintain a DOT medical card and unrestricted driver’s license w/ acceptable MVR is required. Work Environment Outside and exposed to the elements 80+% of the time. Wet and/or dusty environments. Potable Water and Wastewater treatment plants. Long drive times in all types of weather, with the potential for multiple‑day trips and extended standby time. Work Schedule and Benefits The position will be based out of Belgrade, MT. This is a full‑time hourly wage position. Regular performance reviews will be provided and strong performance will result in pay increases. Schedule details to be determined and subject to periodic changes. Paid holidays, vacation and personal time, matching 401(k), health insurance. Benefits 401(k) Dental insurance Vision insurance Health insurance Paid time off Tuition reimbursement Schedule 10 hour shift People with a criminal record are encouraged to apply. Work Location: Based out of the Belgrade location, but you will be working from a truck on the road. This position requires travel approximately 10% of the time to support projects outside of the local Belgrade area and to support our other regions. #J-18808-Ljbffr Peak Group Companies