Inside Parts Sales Representative

Inside Parts Sales Representative

Putzmeister is a world-class leader in concrete pump manufacturing and support, known for innovation, reliability, and excellence. When you join our team, you're not just taking a job — you're becoming part of a global legacy that builds the future, one pour at a time.

As an Inside Parts Sales Representative, you'll play a vital role in delivering the exceptional service that sets Putzmeister apart. You'll work with passionate professionals, cutting-edge equipment, and a company that truly values its people. If you're ready to make an impact and grow your career with an industry leader, Putzmeister is the place for you.

Summary: Increase parts sales by determining and meeting customer needs through thorough, timely, and accurate communications and follow-up. Process obtained orders, keeping customer informed and expedite internally.

Essential Duties and Responsibilities:

• Respond to customer inquiries timely via telephone and/or email and log interactions in Salesforce case management system. Inquires may include but are not limited to: parts lookup, pricing and availability, quoting, ordering, shipment tracking, etc.
• Collaborate with other departments to resolve customer and/or dealer complaints and issues in a timely and professional manner.
• Contribute to team goals and objectives by meeting individualized performance metrics and targets.
• Strong problem-solving skills with attention to detail and the ability to multitask.
• Perform additional duties as assigned or required.

Qualifications:

• Good communication in English & Spanish, verbal & written
• Basic computer experience
• Excellent problem-solving and customer service skills
• Detail-oriented, organized, self-motivated individual able to work well independently and in a team environment
• Must be willing to work a flexible schedule between 8 am - 5 pm and possibly overtime on weekdays and/or weekends.
• Mechanically inclined
• Education/Certification/Training: High school diploma or equivalent
• 1 + years of experience in customer service
• On-the-job training

Work Environment/Physical Demands:

• While performing the duties of this job, the employee is regularly required to stand, walk, stoop, bend, and use hands to finger, handle, or touch; frequently required to push and pull.
• Ability to regularly lift and/or move up to 15 lbs.
• Specific vision abilities required by this job include close, peripheral, and the ability to focus.
• Work Environment: While performing the duties of this job, the employee is in a typical office environment; occasionally exposed to noise, dust, and chemicals. Safety glasses/goggles must be worn at all times while in designated areas of the shop.

Benefits

• Comprehensive benefits (medical, vision, and dental insurance)
• Company paid Hospital Indemnity/Accident Insurance
• HSA – incentives for company contributions
• FSA Plans
• Company-paid Life Insurance
• Company paid Short-term/Long-term Disability
• Paternity Leave
• 401K plan with company match
• Profit sharing
• Company events
• Education Reimbursement
• Boot Reimbursement
• Uniform Program
• Employee discount program