PAM DATA ENTRY CLERK

PAM Data Entry Clerk

HRA/DEPT OF SOCIAL SERVICES

Full-time

Location: Manhattan

Exam may be required

Department: Office Of Revenue/Admin-NM

$42,288.00 – $48,631.00

Job Description

Applicants must be permanent in the clerical associate civil service title. The Accountability Office (AO) supports the integrity of social services programs administered by the New York City Human Resources Administration (HRA). Within AO, the Centralized Data Entry (CDE) Unit processes case transactions from Cash Assistance (CA) and Non-Cash Assistance (NCA), Supplemental Nutrition Assistance Program (SNAP) Center staff, and ancillary sites. CDE is recruiting for a Clerical Associate III to function as a PAM Data Entry Clerk, who will:

• Review and check Turn Around Document (TAD) for completeness to ensure accuracy of data entries and make corrections when necessary; enter information received from source documents for data entry.
• Maintain controls on items submitted for processing and ensure data entry is done in a timely manner.
• Correct errors of omission or transposition where no case record review is required and ensure required corrective action is taken on data entry errors.
• Ensure all forms to authorize the payment of benefits are correctly completed, have the proper signatures and have all the appropriate approvals before and after data entry.
• Help to resolve daily correction of errors when they appear on the WINRO report, to eliminate the issuance of duplicate assistance, lapse of assistance or incorrect payments.
• Maintain for supervisor, a daily log of all assigned cases for which actions have been initiated.
• Scan TADs for Office of Central Processing, Job Centers and Supplemental Nutrition Assistance Program-Claims and Recovery (SNAP-CR).
• Return documents to supervisor to be returned to the Eligibility/Processing Specialists for Indexing and Inputting in PAM.
• Complete Fair Hearing Evidence Management System (FHEMS) hits using PAM, WMS and physical documents to update records so supervisors and managers can have an accurate accounting of the status of all outstanding FHEMS cases.

Work Schedule: Monday to Friday: 9 AM – 5 PM

Work location: 375 Pearl Street

Minimum Qualifications

Qualification requirements: A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience. Skills requirement: Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Preferred Skills

- Ability to review and critically assess case actions & to implement corrective actions timely.

- Working knowledge of HRA/IREA systems including WMS, HRA Viewer, POS, and HRA scanning and indexing system.

- Knowledge of Microsoft Word, Excel and PowerPoint.

- Excellent oral and written communication skills.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.