Remote Dealer Services Specialist (Manheim Nashville)

Remote Dealer Services Specialist II The Remote Dealer Services Specialist II embodies a One Manheim mindset, facilitating client interactions across various Manheim channels and locations. The specialist II focuses on building strong client relationships, offering strategic guidance, and providing solutions to meet evolving needs. This role requires navigating a complex and competitive matrix style organization, fostering synergies between digital and physical channels, and ensuring seamless collaboration with business partners. Location & Visit Requirements Must work onsite at an auction location at least twice per month and visit dealerships within the assigned territory at least four times per month. Candidates must reside within commuting distance of Nashville, TN. Responsibilities Cultivate and nurture strong relationships with clients through proactive engagement, personalized communication, and tailored solutions to meet their needs. Partner closely with various business units, including sales, mobile inspections, dealer services, and trade desk teams, to ensure a unified approach in serving clients, enhancing their experience through seamless coordination and alignment of strategies. Act as a liaison between clients and internal business units, demonstrating responsiveness, follow-through, autonomous problem solving and ownership in resolving issues from start to finish. Utilize a consultative approach to foster constructive dialogue with dealers on their sales performance, leveraging industry and sales trends as well as vehicle valuation data and market insights to provide strategic recommendations. Empower clients through personalized coaching sessions to adeptly utilize our suite of tools, ensuring optimal effectiveness and satisfaction in their experience. Additionally, educate clients on marketplace policies to ensure compliance and maximize their success across the platform. Demonstrate effective prioritization skills, professionalism in client relationships, and assist with customer care issues promptly and professionally. Qualifications Minimum High School Diploma/GED and 3 years' experience in a related field (or any level degree/certification beyond a HS diploma/GED; or 5 years' experience in a related field). Strong verbal and written skills. Strong organizational skills. Strong analytical skills and attention to detail. Ability to build strong business relationships. Problem solving and de‑scalation skills. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Preferred Bachelor's degree in a related discipline. Previous experience as a Wholesale Specialist. Compensation Hourly pay rate is in the range of $22.02 - $33.08 per hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits Minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Additional paid time off: bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets. #J-18808-Ljbffr Cox Automotive Inc.