Call Center Representative

Benefits Health insurance Paid time off Vision insurance Wellness resources 401(k) Dental insurance Location Wichita, KS (Hybrid/Remote) Schedule Monday–Friday, 8:00 AM–5:00 PM Employment Type Full-Time Job Summary The Hearing Operations Call Center Representative at Parmele Disability Advocates supports clients who are awaiting scheduling of their disability hearing with the Social Security Administration. This position reports directly to a designated Team Lead and the Legal Assistant Manager. Responsibilities Answering inbound calls from clients and making outbound calls to clients Greeting and assisting clients and prospective clients who visit their local office Interacting with other staff members, clients, the Social Security Administration, and third parties Accurately documenting interactions in Parmele’s case management software Using case management software to generate pre‑created documents for submission to the Social Security Administration Performing various other duties to meet the needs of our clients and the company Competencies and Skills Attentiveness – high level of attention to detail, ability to spot errors, and highly attentive to client needs Efficiency – complete tasks efficiently while understanding purpose and importance of each task Customer Service – continuous focus on the client in all interactions Coachability – eager to learn and appreciate constructive feedback and coaching Technical Proficiency – comfortable with various software platforms including Microsoft Word and Outlook, ready to learn new technology Relational – work as part of a larger team aimed at winning disability benefits for clients Change Management – flexible and can quickly adapt to change and cross‑train multiple areas Problem Solver – make independent decisions within policy guidelines to solve problems Job Duties Answering inbound calls from clients and placing outbound calls Researching the status of clients’ claims and providing status updates Documenting every client interaction through Parmele’s case management software Using pre‑created documents in case management software to send documents to client and/or the Social Security Administration Mailing, faxing, and/or emailing documents and information to clients, the Social Security Administration, and third parties Receiving, reviewing, and processing inbound mail for assigned office as required Experience Experience in the legal field and knowledge of the Social Security Disability process are not required for a candidate entering the Call Center Representative role. The company will teach you what you need to know. #J-18808-Ljbffr