Main Store (PX)- Part-Time-Materials Handler (Ecommerce)

Job Description

As a member of the e-Commerce team, you are responsible for collecting items on customer orders with accuracy and speed. You are responsible for the customer experience when customers receive their items, whether it's shipped to their home or picked up in store.
We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You'll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.
So what can you expect as an e-Commerce Team Member at the Exchange?

• Deliver extraordinary customer experience by engaging customers and prioritizing customer needs over tasks
• Pick items for customer orders
• Properly prepare and pack customer orders for shipment using the correct materials in a timely manner
• Able to learn and adapt to current technology needs
• Able to think quickly on the spot to answer customer questions
• Able to take initiative
• Able to share brand knowledge

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!
Job Qualifications

• Able to learn and adapt to current technology needs
• Able to think quickly on the spot to answer customer questions
• Able to take initiative
• Able to share brand knowledge

Additional Qualifications/Requirements:

• Previous warehouse/e-Commerce experience preferred
• Excellent attention to detail
• Willing to cross-train and work in other areas of the store, as needed
• Must possess a welcoming and helpful attitude toward customers and other team members
• Excellent communication skills
• Basic computer skills

Job Qualifications

Completion of high school or the equivalent. Creditable job-related experience may be substituted for the education requirement on a 9-months for 9-months basis. Six months of progressively responsible general experience.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Major Duties

SFS and BOPIS: Order selection: Print pick tickets daily and retrieve merchandise from the sales floor and/or stockroom areas for customer orders. The work will include moving merchandise from location to location by hand, dolly, pallet jack, or similar manual equipment. BOPIS: Order Selection: Customer Experience Associates may assist with picking only.
SFS: Packing: Print packing slips and uses cost effective packaging to prevent product damage. The work will include verifying the accuracy of order items prior to leaving the receiving area through a control point to ensure merchandise movement is accurate.
BOPIS: Packing: Perform all duties identified above, but place items in boxes or bags as appropriate and place in the designated customer pick up location.

SFS: Shipping: Prints and affixes shipping labels. The work will include placing packed customer orders in the designated pickup location to ensure daily shipment in a timely manner.
SFS: Shipping: Prints and affixes shipping labels. The work will include placing packed customer orders in the designated pickup location to ensure daily shipment in a timely manner.
Update the status of customer orders in appropriate system(s).
SFS: Orders and replenishes packing and shipping supplies as needed to maintain adequate stock.
May assist in the training and development of other associates on the online fulfillment process.
Complies with established safety, security, and fire prevention procedures and directives. Actively communicates/promotes the benefits of the Military Star credit card to customers in order to drive sales growth and increase customer loyalty.
Performs other duties as assigned.