General Manager

Job Title: General Manager Company: Teddy Baldassarre Entertainment LLC Location: Westlake, Ohio (In-Store Retail Location) Hours: Full-time, Retail Hours (will include evenings and weekends) Salary Range: $175K - $225K About Teddy Baldassarre Teddy Baldassarre is one of the world's leading online destinations for watch enthusiasts. We have built a global community founded on a shared passion for horology, expert knowledge, and an unwavering commitment to client satisfaction. We are more than just a retailer; we are educators and trusted advisors in the world of luxury timepieces. We have expanded our physical retail location and are seeking a dedicated professional to join our team and uphold our high standards of excellence in a face‑to‑face setting. Position Overview We are seeking a General Manager to lead our flagship retail location. This role goes beyond traditional store management. It calls for a leader who brings strong operational instincts, a flexible approach, and a growth mindset, while elevating the client experience, building brand partnerships, and contributing to the evolution of a modern omnichannel retail model. The General Manager must be comfortable operating in a fast‑paced, rapidly evolving environment and bring meaningful experience in watch retail across luxury and prestige brands. Key Responsibilities Business Ownership and Performance Own and deliver against revenue, profitability, and client experience goals Drive conversion, average ticket, and client retention through active floor leadership Analyze store performance and implement actions to continuously improve KPIs Maintain strong cost discipline across labor and expenses Team Leadership and Development Recruit, train, and develop a high‑performing team of Retail Advisors Establish a consistent cadence of one‑on‑ones, coaching, and performance management Build a culture of accountability, ownership, and client‑first thinking Create clear career paths and development opportunities within the team Scheduling and Store Operations Develop and manage staffing schedules to align with traffic patterns and sales goals Ensure optimal floor coverage while maintaining labor efficiency Oversee daily operations including opening and closing procedures, inventory controls, and compliance Partner closely with Operations to ensure seamless execution across fulfillment, repairs, and client follow‑up Client Experience and Sales Execution Lead from the front on the sales floor, setting the standard for service and expertise Ensure every client interaction reflects a Teddy, relationship‑driven experience Build and manage a strong appointment‑based selling culture Develop repeat client relationships and local community engagement Brand Relationships and Merchandising Act as the primary in‑store representative for key watch brand partners Maintain and grow relationships with brand representatives and leadership teams Ensure brand standards, merchandising, and storytelling are executed at the highest level Collaborate on allocations, product launches, and in‑store events Omnichannel and Innovation Drive integration between ecommerce and retail, including buy online pick up in store and ship from store capabilities Identify and implement opportunities to improve the omnichannel client journey including activation Partner with Digital and Marketing teams to activate store‑level demand Develop and refine appointment booking strategies and clienteling tools Events and Community Engagement Support in‑store events in partnership with broader Sales and Marketing teams Leverage events to drive traffic, deepen client relationships, and build brand equity Represent the company within the local market and enthusiast community Qualifications & Skills 7+ years of retail leadership experience, preferably in luxury, watches, jewelry, or a high‑touch sales environment Knowledge of horology is essential. You should be able to speak confidently about different brands, movements, and complications. Proven track record of managing and scaling a multi‑million dollar retail business Strong operational discipline with experience building systems, processes, and reporting cadence Demonstrated ability to recruit, develop, and retain top talent Experience working with premium or luxury brands and managing external relationships Demonstrated ability to operate with flexibility in a fast‑paced environment, with a willingness to test, learn, and iterate on new ideas Exceptional clienteling skills with a natural ability to anticipate needs and exceed customer expectations. Comfort operating in an omnichannel environment with exposure to ecommerce integration Highly analytical with strong business acumen and decision‑making capability Excellent time management and organizational skills, with the ability to prioritize tasks effectively to achieve departmental goals Meticulous attention to detail in all aspects of merchandise handling, communication, and order processing A high degree of self‑motivation and a professional demeanor essential for a luxury retail environment What Success Looks Like Consistent achievement and growth of revenue and profitability targets A high‑performing, engaged team with low turnover and strong internal bench Best‑in‑class client experience measured through repeat business and client feedback Strong and trusted relationships with brand partners Seamless integration between retail and digital channels A store that serves as a model for innovation and execution across the company Why Join Us? Be part of a passionate, knowledgeable, and respected team in the luxury watch industry Opportunity to work with some of the world's most prestigious watch brands in a high‑end retail boutique The unique opportunity to help launch and define the client experience in the retail store Opportunities for professional development and growth within a leading luxury e‑commerce company now expanding into retail Teddy Baldassarre is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr