Member Experience Representative

Job Description

Job Description

Customer Service Representative (Healthcare Call Center) – Contract-to-Hire Position Overview

We are seeking motivated and customer-focused Customer Service Representatives to join a growing healthcare support team. In this role, you will handle incoming calls from healthcare providers and members, assisting with questions related to claims, benefits, and eligibility .

This is a high-volume call center environment, ideal for candidates who thrive in fast-paced settings and are passionate about delivering quality service.

Key Responsibilities

• Handle 50–60 inbound calls daily in a professional and efficient manner
• Respond to inquiries regarding benefits, claims, and eligibility
• Provide accurate information and resolve customer concerns
• Document interactions and updates using internal systems
• Maintain compliance with company policies and healthcare regulations

Qualifications

• Previous call center or customer service experience required
• Healthcare experience preferred
• Strong problem-solving and communication skills
• Self-motivated with a desire to grow and advance
• Basic computer proficiency (Microsoft Teams, Word, Excel)

Work Environment & Schedule

• Fully onsite position
• Shifts scheduled between 7:00 AM – 7:00 PM (8-hour shifts)
• Candidates must be flexible and open to working any shift within this time range
• During training, employees select their top 3 shift preferences (not guaranteed)
• Training period (first 3 weeks): ~30 hours/week
• Standard shifts include:
  • Two paid 15-minute breaks
  • One unpaid 30-minute lunch
• Hybrid work may be considered after ~90 days based on performance metrics

Compensation & Employment Type

• Pay Rate: $20–$21/hour
• Contract-to-Hire (6 months)
• Opportunity for long-term growth and advancement

#centralpriority26

Job Type & Location

This is a Contract to Hire position based out of Minneapolis, MN.

Pay and Benefits

The pay range for this position is $20.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Minneapolis,MN.

Application Deadline

This position is anticipated to close on Jun 16, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.