Receptionist Kids Club (Part-Time)

divh2Concierge Position/h2pThe Concierge is an essential member of the Member Experience team, dedicated to delivering exceptional service and creating unforgettable moments for club members before, during, and after each visit. This role focuses on managing phone calls, reservations and general emails, addressing inquiries, and fostering connections that make members feel valued and appreciated. The Concierge engages Members by assisting with outreach to new and at-risk members, promoting club offerings, social media efforts, member communications, and supporting various member experience initiatives. Through a commitment to personalized service and attention to detail, the Concierge embodies our Clubs values of Warm Welcomes, Magic Moments, and Fond Farewells, ensuring every interaction enhances member satisfaction and loyalty./ppKey Priorities/ppThe Concierge serves as the liaison for members and guests, creating outstanding first impressions with personalized greetings and seamless service. Responsibilities include managing phone calls, reservations, and emails, addressing inquiries, and providing fond farewells. This role is essential in fostering meaningful connections by promoting club events and services, providing detailed information on facilities, and encouraging participation in activities. Additionally, the Concierge supports member experience initiatives, such as making outbound calls to new and at-risk members, assisting with social media and member communications, following up on reservations, recognizing birthdays, ensuring name recognition, and sending event invitations to enhance engagement. By delivering exceptional experiences and ensuring member satisfaction, the Concierge plays a vital role in upholding the clubs commitment to exceeding members expectations./ppReporting Structure/pulliReports to the Member Experience Director/li/ulpDay to Day/pulliProvide a warm welcome and fond farewell to members and guests, ensuring a positive first and ongoing impression./liliGreet every call with a warm and friendly tone, providing prompt assistance, answering questions, and ensuring a thorough resolution of each inquiry./liliDeliver exceptional business and concierge services to members and guests, guiding them to destinations within the club and creating memorable experiences through magic moments./liliInform members and guests about club services, amenities, upcoming events, and room locations both in person and over the phone./liliAssist with member communications, including social media efforts, newsletters, and event announcements./liliMake outbound calls to new and at-risk members to ensure engagement and retention./liliSupport member experience initiatives by promoting club offerings and assisting with key projects./liliManage reservations for club programs, dining, and services, ensuring all interactions align with club standards./liliConduct proactive phone calls to confirm member reservations for dining and events./liliOversee the reservation process for the clubs dining facilities, ensuring accurate booking details and timely confirmations./liliActively promote upcoming events and assist in event registration and follow-ups to encourage participation./liliContribute to member experience initiatives, including updates to the website calendar and managing the message-on-hold system./liliEnsure all member interactions and outreach efforts are properly documented in the M360 system to maintain accurate and comprehensive records./liliCreate and update events and relevant information on the MemberFirst platform, ensuring accessibility and accuracy./liliPrepare and print personalized welcome tents, birthday, and anniversary cards to ensure members feel recognized and valued during their club visits./liliMaintain up-to-date member profiles, including personal preferences and special occasions./liliCommunicate any known members allergies or dietary restrictions to the restaurant team ahead of reservations to ensure a safe and enjoyable experience./liliMaintain a clean and welcoming lobby, workstation, front entrance, restrooms, and surrounding areas./liliEnsure supplies such as pens, notepads, and other necessities are well-stocked and available for members./li/ulpAdditional Duties/pulliDue to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management./liliFollow all company, club, and department policies, procedures, and instructions./liliMaintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff./liliFollow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same./liliTake the initiative in personal and professional growth and maintain any required certifications relevant to your role./liliAddress and resolve challenges using available resources, working with regional and corporate teams to support club operations./liliAttend daily briefings and actively engage in required activities to stay informed and contribute to the teams success./li/ulpAbout You/ppRequired/pulliHigh school diploma or equivalent./liliA minimum of 1 year of experience in the hospitality industry or a similar customer-facing role./liliPossess a service-oriented mindset with the ability to make every member and guest feel valued./liliFriendly and personable with a positive, can-do attitude, demonstrating a willingness to go above and beyond to deliver an exceptional member experience./liliProfessional and welcoming phone demeanor./liliPositive attitude with a collaborative team spirit./li/ulpPreferred/pulliStrong communication skills across various channels, including verbal, written, phone, text, and social media./liliProven ability to work well under pressure, effectively managing multiple tasks simultaneously./liliStrong organizational skills with keen attention to detail./liliExceptional listing skills, with the ability to understand and respond to member and guest needs./liliProficient in Microsoft Office applications, including Word, Outlook, and Excel./liliEffective multitasker with strong time management and prioritization skills./li/ulpPhysical Requirements/pulliMust be able to stand, walk, and perform physical activities for extended periods./liliAbility to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases./liliCapable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required./liliEffective communication skills with sufficient visual acuity, including talking and hearing./li/ulpPrimary Tools/Equipment/pulliComputer/liliKeyboard/liliTelephone/liliCopier/liliGeneral office supplies/li/ulpWork Schedule/pulliAttendance requirements for this position as outlined on the weekly schedule which includes weekends and/or holidays./liliAdditional hours are required to meet deadlines of the position./li/ulpWhat We Offer/ppWe believe in taking care of our team, and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills, experience, education, location, andif youre in a non-exempt rolehours worked. While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes:/pulliMedical, dental, and vision coverage/liliLife insurance/liliShort-term and long-term disability insurance/lili401(k) retirement savings plan/liliGenerous paid time off and leave programs (time off as required by applicable law is also provided for part time team members)/li/ulpWant to learn more? Visit for full details./ppInvited is an Equal Employment Opportunity Employer/ppThe job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club./p/div