Senior Director of Event and Guest Experience
ASM Global
- # Senior Director of Event and Guest ExperienceApplylocations: Houston, TXtime type: Full timeposted on: Posted 5 Days Agojob requisition id: R100123354Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Senior Director of Event and Guest Experience at NRG Park in Houston, Texas. NRG Park is in the fast lane for opportunity and excitement. We are a one-of-a-kind premier facility with four major venues within one giant park. NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), NRG Astrodome (“The” Astrodome), and NRG Arena. The Senior Director of Event and Guest Experience is responsible for coordinating the day-to-day activities of event and guest services activity within the facility while providing strategic, long-range leadership for event operations and guest experience. Controls and monitors the customer contact aspect and front-of-house division of the facility. Leads complex, multi-functional projects from planning through execution, ensuring alignment with organizational goals, timelines, and budgets. Plans, monitors, directs and strategically manages event management, and guest services. Acts as liaison between the facility and clients, ensuring all clients’ requirements are met and facility rules, regulations and policies are adhered to.# Essential Duties and ResponsibilitiesInclude the following:* Provide executive-level project management oversight for multiple concurrent events, operational initiatives, and guest experience projects.* Establish standardized project management processes, timelines, and accountability frameworks for Event Services.* Identify operational risks, develop mitigation strategies, and implement corrective actions throughout the event lifecycle.* Provide high level tenant engagement to ensure continuity.* Conduct post-event evaluations and lead continuous improvement initiatives based on performance metrics and guest feedback.* Collaborate with internal departments and external partners to deliver integrated, high-quality event outcomes.* Serve as a senior leader in shaping the long-term vision, standards, and goals for event operations and guest experience.* Use data, performance metrics, and guest insights to inform strategic decisions and operational improvements.* Partner with executive leadership to drive innovation, service excellence, and operational efficiency across the organization.* Establish and monitor Key Performance Indicators (KPIs) related to service quality, operational effectiveness, and team performance.* Ensures successful event coordination and guest services activities through leadership and development of Management teams.* Research, review and recommend equipment, materials and supplies required in providing event services and planning.* Coordinate outside service needs with food and beverage contractors, decorators, electricians, telecommunications and other vendors using a structured project-planning approach to ensure service delivery, cost control, and quality standards are met.* Coordinates with marketing department on all media entry into the building before, during or immediately following events.* Develop strategic partnerships across the organization to support revenue generation, enhance attendee experiences, and ensure responsible fiscal management.* Prepares Event Services department budget and estimated expenses and monitors financial performance to ensure alignment with strategic objectives and approved project scopes.* Reviews and approves schedules and assigned events for Event Management Team and Manager on Duty (MOD).* Meets with potential clients, advises them on the facility requirements, and negotiates sales of additional services.* Serves as liaison for facility clients and internal service partners to ensure consistent, high quality customer service.* Direct, supervise and schedule event management services, event staffing, security, crowd and risk management, police, fire and safety personnel and ADA compliance.* Represent the facility at tradeshows, community events and industry meetings.* Prepare reports on monthly events for submission to the General Manager and Board of Directors.* Develop policies and procedures for Event Services Department and monitor their compliance.* Develop operating procedures that conform to corporate standards, customize them to the specific needs of the facility and consistent with the goals and objectives of the client, facility and organization.* Establish customer service standards and ensures department training and compliance.* Negotiate contracts and agreements with suppliers for necessary activities and services at the facility. Review contracts for compliance with event and/or government specifications and suitability for occupancy.* Act as liaison between tenants, facility contractors and county emergency personnel as needed.* Guarantees compliance with all applicable codes, laws, ordinances, policies, procedures, and safety requirements.* Rotate with other facility personnel to function as Manager on Duty (MOD), who maintains total responsibility and authority over all clients, staff personnel, patrons, security and safety in assigned buildings.* Lead, mentor, and develop managers and supervisory staff through performance management, coaching, and succession planning.* Establish clear performance expectations, development plans, and accountability structures that support a high-performing team culture.* Provide oversight and accountability for post-event expense reporting, ensuring all documentation is complete, accurate, and submitted by required deadlines.* Work extended and/or irregular hours including nights, weekends and holidays.# Supervisory Responsibilities* Carries out supervisory responsibilities in accordance with all policies and applicable laws while fostering a culture of leadership, accountability, and continuous improvement.* Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.# QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.* Excellent communication and interpersonal skills and organizational ability.* Minimum three (3) years of progressive management experience, including direct supervision of Director-level staff, required.* Ability to anticipate problems and implement immediate corrective action.* Considerable knowledge of event solicitation and presentation, and event planning.* Considerable knowledge of safety regulations and other federal, state or local laws and regulations.* Ability to manage a facility of same size and type.* Respond to crowd control and/or crowd management situations in a prompt and decisive manner during crisis situations.* Follow oral and written instructions and communicate effectively with others in both oral and written form.* Organize and prioritize work to meet deadlines. Work effectively under pressure and/or stringent schedule and produce accurate results.* Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.# Education and/or Experience* Bachelor’s degree from an accredited four-year college or university and (5) years related experience in facility management in a convention center, stadium or arena, including demonstrated experience leading complex projects, managing cross-functional teams, and driving strategic initiatives.* Knowledge of public assembly facility management, customer service practices, exhibitor services practices and contract management.* NFL Stadium experience preferred# Skills and Abilities* Strong project management, planning, and organizational skills.* Proven ability to develop leaders and manage multiple teams through change.* Strategic thinking with the ability to translate vision into execution.* Ability to balance long-term planning with real-time operational decision-making.* Work independently, exercising judgment and initiative.* Work in a fast-paced environment.* Remain flexible and adjust to situations as they occur.# Computer Skills* Operate a personal computer using Windows, Mac, Adobe, Word, Excel, and other standard office equipment.* Proficiency in AutoCad a plus# # Other Qualifications* Be licensed to operate a motor vehicle in the United States.# Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.# NoteThe essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.# To ApplyPlease include a recent copy of your resume with a cover letter and salary requirements as part of your application.
- J-18808-Ljbffr ASM Global
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Senior Director of Event and Guest Experience in Houston, TX vacancy
- Senior Director of Event and Guest Experience Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for this role at NRG Park in Houston, Texas. NRG Park is a premier facility with four major venues: NRG Center...SeniorContract workFor contractorsWork at officeLocal areaImmediate startFlexible hoursNight shift
$131k - $185k
...practice* Apply delivery leadership and solution architecture experience to assess the feasibility, sequencing, and risk profile of enterprise... ...base pay salary ranges: The targeted base salary pay range for Senior Consultant in Silicon Valley and San Francisco is $131,000 to $...SeniorTemporary workLocal areaSlalom
Houston, TX3 days ago- ...Senior Director of Sales Operations & Customer Experience About the Company Rapidly growing industrial distributor doubling in size through growth and acquisitions. Industry Wholesale Type Privately Held About the Role The Company is seeking a Senior...Senior
- ...others. If you're as passionate about your future as we are, join our team.KPMG is currently seeking an Associate Director, Senior Service Designer (GenAI Experience) to join our Digital Nexus technology organization. This is a hybrid work opportunity. Responsibilities:Lead...SeniorH1bLocal area
KPMG
Houston, TX2 days ago $115k
...Enterprise Senior Customer Experience Manager (CXM) At NAVEX, we're transforming the worldmaking it safer, more ethical, and ensuring every voice is heard. That's real impact. Our high-performance culture is driven by our values. We move with speed, passion and purposeas...Senior$88k - $104k
...Office Experience & Events Manager - Houston, United States of America Who We Are Boston Consulting... ..., and provide insightful guidance to senior leadership. By mentoring and developing... ...solutions to enhance staff and guest experiences. Leading and mentoring Office...Work at officeLocal areaShift workBoston Consulting Group
Houston, TXa month ago- ...employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of... ...Principal to Software Developer Advisor or Software Developer Senior Advisor. World Class Benefits At Halliburton, we’re...SeniorFull timePart timeLocal areaWork from home
Halliburton
Houston, TX15 days ago - ...enabled insights; equip people with modern tools and clear roadmaps to do their best work; and design human‑centered, digital employee experiences that drive engagement and performance.We develop forward‑thinking leaders who can lead effectively in an AI‑augmented workplace...SeniorFull timeLive inWork at officeLocal areaShift work
Accenture
Houston, TX3 days ago - ...strategy, who can operate confidently with senior leadership. Responsibilities Lead... ...for healthcare conferences and industry events, including pre-event outreach and post-event... ...communications or a related field 5 or more years of experience in marketing and/or communications...Senior
mix talent
Houston, TX1 day ago $122k - $240.5k
...ends on 11/1/2026Work you’ll doAs an Engineering Transformation Senior Consultant on the Engineering as a Service team, you will be... ...sciences, technology, computer science, or related field.4+ years’ experience in a consulting firm, working on large scale IT transformation...SeniorWork at officeLocal areaVisa sponsorshipFlexible hoursShift workDeloitte
Houston, TX3 days ago- The Senior Lead Principal Gifts Advisor provides strategic leadership in managing a portfolio... ....Contribute to priority fundraising events, initiatives, communications, and other... ....10+ years of fundraising or sales experience required.10+ years of direct individual...SeniorWork at officeLocal area
Texas Children's Hospital
Houston, TX9 hours ago - ...benefits Employee stock purchase planJob DescriptionYour RoleThe Senior Principal, Fund Assurance provides independent oversight and... ...mindset, without direct formal line management responsibilityThe experience you bring:A minimum of 8 -10 years of progressive fund...SeniorFull timeWork at officeFlexible hours
Invesco
Houston, TX4 days ago - ...is based on skill set experience qualifications and job-... ...Day In The Life The Senior Manager of Experiences... ...the leadership of the Director Signature Experiences leads... ...high-impact meetings events incentive programs and... ...programs budgets vendors and guest-experience decisions....SeniorFull timeContract workWork at office
The Friedkin Group
Houston, TX7 days ago - ...available, we encourage you to submit your details. Job Overview: The Senior Principal Planner is tasked with solving unique and complex... ..., or a related discipline15+ years of planning and scheduling experience supporting major EPC, EPCI, or EPCIC capital projectsAdvanced...SeniorContract workFor contractors
McDermott International
Houston, TX3 days ago $16.75 - $17 per hour
....75 - $17.00 per hour and is dependent upon qualifications and experience. Benefits include: Company Paid Sick Time, Paid Vacation Time... ...Store Manager is responsible for establishing and maintaining Guest Services. The Assistant Manager is responsible for supporting the...SeniorHourly payLocal areaRemote workSpencer Gifts
Houston, TX3 days ago- ...United StatesSchedule: Full timePosted: 2026-10-13Job Overview: The Senior Principal Project Controls Spec is tasked with solving unique... ..., or a related discipline.• Minimum of ten (10) years of experience in project controls within project-based organizations, preferably...SeniorWork at officeLocal area
McDermott International
Houston, TX9 hours ago - ...and solutions. • Engage your connectivity in the community to foster business development. Qualifications : • 4+ years experience in the Financial Services industry. • Bachelor's Degree required from accredited college or university. • Series 7, and...SeniorFull timeWork at office
First Horizon Bank
Houston, TX14 days ago $124k - $280k
...ManagerJob Description & SummaryThe OpportunityAs a Marketing Advisory Senior Manager, you will specialize in providing consulting services... ...& Service Excellence network, focusing on enhancing client experiences and driving business growth. You will craft and convey clear,...SeniorFull timeH1bPwC
Houston, TX4 days ago- ...commercialize joint solutions and accelerate market impact.The Senior Manager, Global Market Activation is responsible for converting... ...You Will Have:Bachelor's degree or equivalent years of relevant experience.Legal authorization to work in the U.S. We will not sponsor...SeniorFull timeWork at officeVisa sponsorshipWork visaFlexible hours
Rockwell Automation
Houston, TX3 days ago $165k - $195k
We are seeking a Senior Principal, Data & AI Go To Market to accelerate... .... This role reports to the Director or Senior Director of Data &... ...thought leadership and events.* Deliver billable outcomes:... ...Bring* 8+ years of relevant experience: Including 5+ years in consulting...SeniorTemporary workWork at officeLocal areaRelocationSlalom
Houston, TX3 days ago$120k - $130k
...and business audiences.undefinedOther duties as assigned.Work Experience / Knowledge:15+ years of progressive IT experience, including 1... ...of security solutions and processes.undefinedAbility to engage senior leaders, define requirements, and clearly communicate security...SeniorFull timeWork experience placementWork at officeFlexible hoursInvesco
Houston, TX3 days ago- ...brand management and advertising; global events and sponsorships; people engagement;... ...lead high-priority media momentsAdvise senior Cybersecurity stakeholders on media strategy... ...QualificationsBachelor's degreeMinimum of 12 years' experience in media relations or corporate...SeniorFull timeLive inWork at officeLocal area
Accenture
Houston, TX3 days ago - ...Description Job Description We are seeking an experienced Senior Commercial Litigation Attorney to join our growing practice. This... ...What We’re Looking For 5+ years of commercial litigation experience (non-insurance defense preferred) Direct responsibility for key...SeniorContract workTemporary work
ROD AND RON PLLC
Houston, TX25 days ago - ...exciting opportunity for a North America Senior Market Value Manager located in Houston,... ...with Supply Chain and Product Directors.Price-volume accountability and representation... ...Bachelor’s degree or relevant military experience at or above a U.S. E6 or Canadian Petty...SeniorPermanent employmentFull timeContract workTemporary workWork experience placementLive inVisa sponsorship
Dow
Houston, TX9 hours ago $158k - $217k
...Partner of the Year, you will act as a senior technical and commercial authority at the... ...through joint Snowflake initiatives, partner events, enablement sessions, and executive... ...relevance.What you’ll bring* 10+ years of experience designing and delivering modern data...SeniorTemporary workLocal areaSlalom
Houston, TX3 days ago$124k - $150k
...colleagues to make an impact and bring their whole selves to work.Senior Marketing Director, Individual RetirementWho You’ll Work WithWe tell the... ...; MBA preferred.10+ years of professional marketing experience; experience marketing annuities required.Knowledge of annuity...SeniorFull timeWork at officeLocal areaImmediate startRemote workRelocationCorebridge Financial
Houston, TX4 days ago- The Post Oak Hotel in Houston, TX, seeks a Senior Conference Services Manager to lead luxury meetings and events, serving as the primary liaison between clients and... ...requires strong leadership, extensive hotel/event experience, and flexibility to work nights, weekends, and...SeniorNight shiftWeekend work
$118k - $165k
...ResponsibilitiesWe are seeking a highly strategic and technically fluent Senior Manager of Property Marketing Technology to lead the execution... ...the integration of AI-driven capabilities across the digital experience. The role requires translating architectural vision into...SeniorWork at officeLocal areaHines
Houston, TX2 days ago- ...R&D Electronics Engineer (Senior - Principal - Advisor) Sperry Drilling Date: Oct 14, 2026 Location: Houston, TX, US, 77032... ...employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of...SeniorFull timePart timeWork from home
Halliburton
Houston, TX3 days ago $124k - $280k
...Description & SummaryThe OpportunityAs a Pricing and Revenue Consulting Senior Manager - Consumer Markets Sector, you will specialize in... .... You will work closely with clients to enhance their customer experience and drive business growth. Your ability to develop and sustain...SeniorFull timeH1bPwC
Houston, TX4 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Director of Event and Guest Experience. Be the first to apply!
Related searches
- senior living Houston, TX
- senior associate vice president Houston, TX
- senior app developer Houston, TX
- senior data analyst Houston, TX
- senior executive director Houston, TX
- senior application support engineer Houston, TX
- senior recruitment consultant Houston, TX
- senior manager data analytics Houston, TX
- senior revenue accountant Houston, TX
- senior devops Houston, TX