Bilingual Customer Service Representative (Spanish/English)

Job Description

Job Description

We are growing! Come and join us!

We are currently looking to hire a confident and professional Bilingual Customer Service Representative (Spanish/English) who can live out our core values of Accountability, Creativity, Integrity, Respect, and Candor. By prioritizing these values, we deliver on our vision of "Success made Simple" to ourselves, our dealers, our customers, and our communities.

The Bilingual Customer Service Representative will be responsible responding to customer service-related questions via inbound calls, texts, or email and manage the welcome call process for new customers.

The Ideal Candidate will:

• Answer inbound calls
• Assist our collections team in maintaining past due accounts
• Provide first class customer service to our customers
• Be a subject matter expert in all things customer service related!

What you need:

• Active listening skills
• Understanding of technology, software applications, phone and computer systems
• Attention to detail
• Excellent customer service skills
• Prior experience in a related field
• A high school diploma or GED
• Bilingual in English/Spanish

What we will provide you:

• Monthly Bonus Potential
• Hybrid Scheduling Potential
• An Engaged Leadership Team
• Hands-On Training
• Ergonomic Benefits
• Paid Time Off & Paid Holidays
• Employee Assistance Program
• Medical, Dental, Vision, Disability, and Employer Provided Life Insurance
• Health Savings Account Eligibility
• 401(k) Plan with a Safe Harbor Match

Who Is RTO National?

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This position is subject to a background check and drug screening. Only job-related convictions will be considered and will not automatically disqualify the candidates.