Staff Engineer - Amazon Connect

Job Description

Job Description

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our team members play a vital role in connecting consumers with the products and platforms of tomorrow.

Job Duties and Responsibilities

Candidates must be willing to participate in at least one in-person interview, which may include a live whiteboarding or technical assessment session.

 

The Cloud Contact Center team is seeking a Lead Amazon Connect Developer to help design, develop, and support custom applications and integrations within our Amazon Connect platform. This individual will collaborate with internal teams to define requirements, implement scalable solutions, and enhance the overall efficiency of our enterprise contact center ecosystem. Collaborating closely with teams across Operations, IT, Sling, Sales, and Customer Support, this role focuses on creating innovative customer interaction workflows.

 

What Success Looks Like (Objectives):

• Design, configure, and implement complex contact flows and reusable modules in Amazon Connect to optimize multi-channel customer journeys and intelligent skill-based routing

• Develop high-performance, production-grade serverless functions and backend microservices in Java and Python to handle heavy data transformations and orchestrate integrations with enterprise third-party APIs

• Architect and implement responsive custom agent workspaces using React and the Amazon Connect Streams API to seamlessly embed telephony and telemetry controls into internal systems

• Deploy and orchestrate agentic AI systems utilizing Large Language Models via Amazon Bedrock, including RAG frameworks and real-time agent assistance

• Build and secure high-performance RESTful APIs through AWS API Gateway, establishing robust policies for authentication, authorization, and throttling

• Drive platform reliability, observability, and continuous integration by establishing robust prompt-engineering guardrails, extensive automated simulations, and comprehensive CloudWatch monitoring

Skills, Experience and Requirements

Core Skills and Competencies (What you’ll bring):

• Experience designing, deploying, and optimizing enterprise-scale AWS Connect environments and multi-channel routing architectures
• Advanced technical expertise in building serverless backend microservices using Java and Python alongside secure RESTful API integrations.
• Proven capability in developing interactive, responsive web applications using React and JavaScript to interface with advanced telephony systems
• Sophisticated AI application skills, specifically in implementing Retrieval-Augmented Generation (RAG) frameworks, vector spaces, prompt engineering, and orchestrating Large Language Models
• Deep analytical expertise in managing low-latency databases, cloud storage, security identity management, and comprehensive system monitoring within the AWS ecosystem
• Exceptional collaborative problem-solving skills to translate complex business needs into secure, scalable, and observable cloud solutions

Minimum Requirements:

• Minimum Education: Bachelor's Degree in Computer Science, Information Technology, or a related technical field

• Minimum Experience: 6-8 years of experience in backend software engineering

• Required Technical Skills: Must have at least 6 years of experience with:

  • Java and Python

  • Amazon Web Services (including Lambda, DynamoDB, S3, IAM, and CloudWatch)

 

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Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits.

 

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. 

 

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

 

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

 

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.

EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact View email address on us.fitly.work if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)