Customer Service Representative I

Customer Service Representative I

Dewitt, New York

Category: Customer Service

Job Type: Contract

Pay Rate: $17

Summary Description:

Under the direction of the Supervisor of Customer Service, this position resolves customer inquiries via telephone, email, walk-in, and mail regarding plan benefits, claim payments and denials, and eligibility in accordance with custom designed benefit plans. This will be done in a polite, professional, and courteous manner at all times. The Customer Service Representative meets the statistical goals of the position. Essential Resource Responsibilities / Accountabilities: Level I - Researches and responds to inquiries via telephone, email, walk-in, and mail from internal and external customers in accordance with custom designed benefit plans - Meets set statistical performance measures such as length of each call and daily call volume - Acts as a liaison between customers, internal departments, vendors, and business associates - Assists with the training of other team members - Participates in ongoing training to further knowledge of regulations, software systems, policies and procedures, and develop skills to accurately fulfill requirements of the job - Adheres to all Customer Service policies and procedures

Minimum Resource Qualifications:

Level I - Associate's degree in Business Administration or related field with a minimum of six months work experience. In lieu of degree a min of 2 years experience working in a customer service setting/environment - Successful completion of the Customer Service Training Program - Ability to multi-task in a fast-paced environment while maintaining high accuracy - Excellent oral, written, and listening skills - Capability to handle stressful situations in a professional manner - Ability to respond to all inquiries in a calm, polite, professional manner - PC skills required - Work occasional overtime as required to meet business needs

Physical Requirements

Must be able to function for long periods of time sitting at a desk using a keyboard - Will need the ability to use a headset to listen to customer conversations