Field Technician I --Columbus, OH
C4 Technical Services
Field Technician I
The Field Technician I supports day-to-day network operations through installation support, basic testing, troubleshooting, and preventive maintenance of telecom/network equipment and critical site infrastructure. This role also manages materials and inventory (shipping/receiving, replenishment, tracking spares) and completes detailed documentation in internal systems.
What You'll Do
Network & Service Support
- Assist with installation, provisioning, testing, maintenance, change, and decommission work for network services (DS0 through OC192)
- Support next-generation technologies as assigned (Edge Compute, Wavelength, Fiber Optic Transport, Ethernet, SONET, IP network layers)
- May install and test network and customer premise equipment (CPE) and help deliver end-user services
Troubleshooting & Restoration
- Troubleshoot network equipment; remove/replace defective modules/equipment and help restore service
- Monitor/locate routes and assist with restoration activities during service interruptions
- Proactively identify potential problem areas to maintain network integrity
Outside Plant / Facility Protection
- Use industry-standard tools/software to locate, mark, and protect underground outside plant facilities
- Work from as-builts/right-of-way information as needed
Asset Management & Materials
- Process deliveries and replenish consumables and on-site/truck stock
- Coordinate shipping and receiving of company and customer materials
- Track spares, update inventory records, and maintain tools/test sets and network equipment
Preventive Maintenance
- Perform level 1 preventive/scheduled maintenance and inspections on network and critical infrastructure, including:
- HVAC systems
- High-voltage electrical systems
- DC power plants (including tertiary and BDCBB work)
- Limited AC power work (as assigned)
Documentation & Systems
- Learn and use internal systems for trouble tickets, provisioning, time reporting, and materials tracking
- Update installation records, enter detailed ticket notes, and provide status updates/escalations to management as needed
Required Qualifications
- High School Diploma/GED or 1 year of relevant experience (telecom/network/adjacent industry)
- 02 years of experience in network monitoring, installation, or maintenance/repair (entry-level)
- Valid driver's license; ability to work in all weather conditions
- Strong attention to detail, organization, and time management
- Comfortable using a PC (Windows, Microsoft Office) and learning new databases/systems
- Ability to maintain site security, cleanliness, and safety standards
Preferred Qualifications
- 2+ years of relevant experience and/or education in Electronics or Telecommunications
- Experience/knowledge in at least one of the following disciplines:
- Transmission (DS1/DS3/SONET)
- Switching (circuit-switching/SS7)
- TCP/IP (routers/higher-layer protocols)
- Outside Plant (fiber locating, OTDR, splicing, etc.)
- Knowledge of fiber locating, right-of-way practices, and as-built documentation
Physical Requirements
- Ability to sit, climb, balance, stoop, kneel, crouch, and crawl
- Ability to lift up to 50 lbs
Mileage: Reimbursed
Tools: Candidate must provide a basic set of tools and use their own vehicle
C4 Technical ServicesVacancy posted 1 day ago
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