Lead Analyst, Catering Team Member Systems (Washington DC-Baltimore Area)

Company Profile:

At CAVA we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that’s been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity and the pursuit of excellence in everything we do. We are working towards something big , together.

We foster a culture built on five core values:

• Generosity First, Always: We lead with kindness. Our best work happens when we act in service of others.
• Constant Curiosity: We are eager to learn, grow, and explore beyond the obvious.
• Act with Agility: We welcome change; it’s the only constant. We embrace, adjust, adapt.
• Passion for Positivity: We greet each day with warmth and possibility.
• Collective Ambition: We have high aspirations that are achieved when we work together with a shared purpose.

Lead Analyst, Catering Team Member Systems

As Lead Analyst, Catering Team Member Systems at CAVA, you’ll own the product and technical evolution of the custom-built systems that support our catering business. Reporting to the Sr. Director, Restaurant Systems, you’ll partner closely with Engineering, Operations, Catering, UX, Analytics, and technology vendors to deliver connected solutions that enable effective catering execution and a seamless team member experience.

You’ll lead initiatives across CAVA’s catering technology ecosystem, including internally developed applications and their integration with third-party platforms. You’ll bring a strong product mindset to understanding business and team member needs, using data, operational insights, and stakeholder feedback to define priorities and deliver practical, scalable solutions.

Success at CAVA:

At CAVA, Leads are recognized as trusted domain experts who independently drive complex work and help establish direction within their area of ownership. This role leads through influence, strong judgment, and technical and product expertise rather than direct people management. We look for leaders who collaborate effectively, bring clarity to ambiguity, connect strategy to execution, and consistently deliver solutions aligned with team and company priorities.

What You’ll Do:

• Lead the end-to-end product and technical lifecycle for key catering team member systems, from discovery and requirements through development, testing, implementation, and ongoing improvement.
• Own the product and technical direction for assigned catering capabilities, balancing team member needs, business priorities, data, operational realities, and technical feasibility.
• Translate catering workflows, stakeholder feedback, operational data, and business objectives into clear requirements, user stories, acceptance criteria, and implementation plans.
• Partner with Engineering, UX, Operations, Catering, Analytics, and vendors to define, scope, prioritize, and deliver solutions.
• Help shape the architecture and integration strategy across CAVA’s internally developed systems and third-party catering platforms.
• Lead agile delivery practices, including backlog development, prioritization, refinement, sprint planning, demos, retrospectives, and ongoing iteration.
• Define testing and validation approaches that ensure solutions are reliable, usable, and aligned with real-world catering workflows.
• Use data and performance insights to identify opportunities, evaluate outcomes, monitor adoption, and improve system effectiveness.
• Identify system, process, and integration risks and drive resolution across technical and business teams.
• Maintain clear product and technical documentation, including workflows, requirements, integrations, processes, and support needs.
• Partner with Operations and Catering leadership to ensure solutions support effective restaurant execution and the evolving catering business.
• Coordinate vendor relationships and third-party dependencies related to assigned systems.
• Contribute to the catering technology roadmap, intake processes, and delivery practices.
• Serve as a subject matter expert and trusted partner for team members and leaders across Technology and the business.

The Qualifications:

• 5+ years of experience in product management, technical product ownership, business systems analysis, systems analysis, or a similar technology-focused role.
• Experience supporting catering, restaurant, retail, hospitality, or other multi-unit operational technology environments preferred.
• Experience leading products or technology initiatives through the full agile lifecycle, from discovery through implementation and continuous improvement.
• Strong ability to gather requirements, analyze workflows, and translate business needs into clear product and technical solutions.
• Experience working with custom-built applications, third-party platforms, system integrations, and technology ecosystems.
• Strong data-driven mindset, with the ability to use operational data, user insights, and performance metrics to inform decisions.
• Ability to independently lead complex initiatives, make sound decisions, and drive work forward through influence and collaboration.
• Strong understanding of agile delivery, product discovery, testing, user acceptance, and iterative development practices.
• Clear and confident communicator who can align stakeholders, facilitate decisions, and navigate trade-offs.
• Strong analytical, problem-solving, and risk-management skills.
• Experience with tools such as Jira, Confluence, data and reporting platforms, and related product delivery tools.
• Passion for improving the experience of catering and restaurant teams through thoughtful, connected technology solutions.
• Occasional travel may be required.

Physical Requirements:

• Ability to maintain stationary position to be able to operate a computer and other office equipment
• Must be able to identify, analyze and assess details
• For certain positions, must be able to occasionally move or transport items up to 50 pounds
• Ability to communicate with others and exchange information accurately and effectively
• Constantly positions self and move about to support ordinary restaurant or food production support or office operations, as applicable
• Ability to work in a constant state of alertness and in a safe manner

What we offer:

• Competitive salary, plus bonus and long-term incentives*
• Early Wage Access!
• Unlimited PTO, paid parental leave, plus paid opportunities to give back to the community
• Health, Dental, Vision, Telemedicine, Pet Insurance plus more!
• 401k enrollment with CAVA contribution
• Company-paid STD, LTD, Life and AD&D coverage for salaried positions*
• Free CAVA food
• Casual work environment
• The opportunity to be on the ground floor of a rapidly growing brand
• All exempt and non exempt employees are eligible for benefits. Benefits are effective the 1st of the month following 30 days of service and you have until the day before the effective date to enroll. A new hire can enroll in our benefit program by selecting a link that is emailed directly to the new hire at their personal email address once hired.
• Please note that visa sponsorship is not available.
• The posting range is an all cash range.

This job description is not intended to be a comprehensive list of all the duties and responsibilities of the position, and such duties and responsibilities may change without notice.

*Indicates qualifying eligible positions only

CAVA – Joining “A culture, not a concept”

As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law.

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