Client Support Specialist (3rd Shift)

Job Description

Job Description

Salary: 16.35

Position Summary

The 3rd Shift Client Support Specialist (CSS) is an essential member of the Shelter Operations and Client Support Team. This positionis responsible forensuring overnight safety, structure, and basic client support within the shelter environment. The CSS providesa trauma-informed presence, performs regular shelter walk-throughs, completes documentation, and addresses overnight shelter needs. The CSS helpsmaintaina calm, supportive environment during overnight hours and supports agency protocols for safety, cleanliness, and access.

This is a part-time, hourly, and non-exempt position.

Reports to:Director of Shelter Operations

Work Schedule & Availability:Must be available to work between the hours of 10:00PM and8:30am,including weekends.

Key Responsibilities

Shelter Safety & Overnight Support

• Maintain a consistent and calm presence throughout the shelter during overnight hours.

• Conduct routine shelter walk-throughs toobservesafety, cleanliness, or emotional concerns.

• Monitor interior and exterior doors/gates to ensure secure access.

• Respond to client needs, emotional concerns, or disturbances using de-escalation and trauma-informed practices.

• Notify supervisors or on-call staff of any safety concerns or major incidents.

Facility Oversight & Documentation

• Complete assigned overnight tasks, including documentation of walk-throughs, incident reports, supply needs, and helpline calls.

• Assistwith light cleaning tasks, supply restocking, or room readiness preparation as needed.

• Dispenseover the counter(OTC) medications and personal care itemsin accordance withpolicy, logging all distribution.

• Support maintenance of orderly staff spaces and shared areas during overnight shifts.

Communication & Team Collaboration

• Communicate effectively with incoming staff to relay important updates orconcernsovernight.

• Document all relevant activity in agency-approved databases or logs beforeendof shift.

• Participate in shelter walk documentation and follow assigned checklists for shift duties.

• Maintain communication with Shelter Operations leadershipregardingemerging client patterns, facilityneedsorshift issues.

Client Interaction (General)

• Provide respectful, trauma-informed interaction to any clients awake during the shift.

• Offer clear structure reminders (e.g., quiet hours, shared space use) in line with community living expectations.

• Respond calmly and supportively to clients experiencing emotional distress or conflict.

Qualifications

• 12 years of experience in shelter, residential, or overnight support environments preferred.

• Understanding trauma-informed care, community living structure, and behavioral support.

• Strong communication, observation, and documentation skills.

• Ability to work independently and follow structured overnight protocols.

• High school diploma or GEDrequired.

• Computer literacy (Outlook, Teams, Word, database entry).

• Ability to lift and transport supplies (up to 2530 pounds)

• Valid drivers license and reliable transportation preferred.

Work Environment & Physical Requirements

• Residential shelter environment with minimal supervision during overnight hours.

• Requires walking, light lifting, and movement throughout the shelter during shifts.

• Mustmaintainprofessionalism and emotional regulation in high-stress or emergency situations.

• Adheres to confidentiality and safety protocols at all times.

• $2.00 shift differential from 12am to 8am

Agency Commitment

Safe Harbor is committed to providing trauma-informed, respectful, and supportive services to survivors of domestic abuse. Staff are expected to uphold agency values,maintainconfidentiality, and contribute to a safe and welcoming shelter environment.