Branch Member Service Associate III (Full-Time) - Greenbelt, MD

Member Service Associate

Are you passionate about helping people and building meaningful relationships? Do you believe in making a difference by serving others?

Guided by our mission to empower our members and community to achieve a brighter financial future, we're seeking an experienced Member Service Associate who enjoys providing exceptional service and supporting members with their everyday banking needs. In this role, you'll serve as a trusted resourcebuilding meaningful relationships, delivering personalized solutions, and helping create a positive, welcoming, and member-focused experience that reflects who we are and what we stand for.

This position requires you to reside in a commutable distance within Maryland, Washington DC or Virginia. You must be available to work between the hours of 7:30AM 6:30PM Monday Friday and 8:30AM 1:30PM on Saturdays.

Essential duties and responsibilities include the following: other duties may be assigned.

• Empathizes with members and provides solutions to make it easy for members to acquire and effectively use NASA FCU products and services.
• Identifies member needs to provide solutions on products that meet the member's needs and facilitate the member's financial security.
• Responds to member inquiries regarding the operation of accounts, interest rates on savings and loan products, account discrepancies, credit, debit and ATM cards and loan applications.
• Processes a variety of financial transactions on member accounts including deposits, withdrawals, funds transfers, loan payments, check orders, share certificates, ACH/payroll/direct deposit, dire transfers, and stop payment set up and changes.
• Handles complex member situations such as deceased member, guardianships, and representative payee accounts.
• Handles consumer loan application processing, document collection, and disbursements.
• Advises members regarding available insurance protection (life, disability, gap, etc.).
• All MSAs may be temporarily assigned to other branches or departments (Call Center) to meet the business needs of the Credit Union.
• All MSAs may be assigned duties to support other areas in the Credit Union.
• All MSAs are expected to support the Call Center queues (phone and email).

Education and experience:

• MSA I: High school diploma or general education degree (GED). A minimum of one year of customer service experience with cash handling or Bank/Credit Union/financial Call Center knowledge/experience with financial products.
• MSA II: (In addition to the requirements of Level I) High school diploma or general education degree (GED). Bank/Credit Union experience with at least 6-months of opening Personal Accounts such as savings, checking, CDs, Money Market. Experience with Specialty Accounts such as Trusts, Power of Attorney, Custodial Accounts, Guardianship Accounts, Estate, and Foreign Accounts. Experience with sales/cross-selling.
• MSA III: (In addition to the requirements of Level I & II) High school diploma or general education degree (GED). Bank/Credit Union experience with Broad and Advanced financial products such as Life and Disability Insurance, Gap Insurance. Advanced Accounts experience required such as HSA, IRA, and Business accounts, Loan Processing, counseling experience and advanced sales/cross-selling experience.

Our Generous Benefit Package Includes:

NASA Federal Credit Union offers an array of benefits including comprehensive healthcare, 401(k), paid leave, remote work options for applicable positions, and more.

+Insurance coverage begins the 1st day of the month, following 30 days after hire date.

*100% Credit Union-Paid

Full-Time Employee Benefits:

• Salary: $21.00 $28.78 / Hourly (Based on experience)
• 401(k) with employer match up to 6% and immediate 100% vesting
• Gain Sharing Bonus (eligibility rules apply)
• Health Insurance (Choice of two nationwide PPO plans)
• High-Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible)+
• Low-Deductible Plan: Generous employer contribution toward premium. (FSA compatible)+
• Dental Insurance: Generous employer contribution toward premium (HSA and FSA compatible)+
• Vision Insurance: Generous employer contribution toward premium (HSA and FSA compatible)+
• Long-term Disability Insurance+
• Flexible Spending Medical Account (FSA)+
• Flexible Spending Dependent Care Account+
• Health Savings Account (HSA)+
• Voluntary Supplemental Employee and Dependent Life Insurance+
• Voluntary Short-term Disability Insurance+
• Remote or Remote / Hybrid work options based on position
• Life Insurance/AD&D+
• Vacation Leave (excluding Outside Loan Officers)
• Sick and Safe Leave
• 11 Paid Holidays
• Education Assistance
• Employee Referral Bonus*
• Credit Union Membership Eligible
• Employee Assistance Program+
• Identity Theft Protection (Additional premiums to add family members)+
• Pet Insurance
• Employee Discount Program

All benefits are based on meeting NASA Federal Credit Union's eligibility requirements and the carrier's terms and conditions.

At NASA Federal Credit Union, we strive to ensure a culture of collaboration, inclusion, and opportunity where everyone can feel valued, appreciated, and respected. We commit to recruit and retain a diverse team with the best talents to live our vision, mission, and values. We recognize that respecting different perspectives and experiences makes us stronger together.