Associate, Mail Services - Main Campus

Associate, Mail Services

The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe.

Exciting opportunity at MSK: Join one of the nation's leading healthcare institutions and build a meaningful career with purpose as an Associate, Mail Services at MSK Main Campus. Whether you're seeking long-term stability, outstanding benefits, or an opportunity to start and grow your career in healthcare, this role offers it all.

At MSK, service is at the center of everything we do. Our Mail Services team plays an important role in supporting patient care and hospital operations by ensuring the timely and accurate delivery of mail, packages, supplies, and equipment throughout the organization. In this role, you'll work closely with clinical and operational teams while contributing to a reliable, organized, and service-focused environment. MSK also offers tuition reimbursement, career development programs, and internal mobility opportunities for employees interested in growing their careers within healthcare.

Role Overview:

• Sort and distribute incoming mail and packages to the appropriate departments and locations across the facility
• Prepare, label, and organize outgoing mail and shipments to ensure timely and accurate delivery
• Receive and process deliveries from vendors including FedEx, UPS, USPS, Amazon, and messenger services
• Track and log packages using the Vuetura Trac system to ensure accurate routing and accountability
• Deliver mail and packages throughout the Main Campus, including patient care areas and administrative departments
• Maintain organized mailroom records, logs, and supervising documentation to support daily operations
• Organize and replenish mailroom supplies, including envelopes, packaging materials, and postage supplies
• Safely operate mailroom and postage equipment and troubleshoot minor operational issues when needed
• Participate in cross-training across multiple mailroom locations, including 1275 York Avenue and 633 Third Avenue
• Provide professional and responsive customer service while assisting staff and supporting daily mailroom operations

Key Qualifications:

• Less than 2 years of related experience preferred; prior experience in mailroom operations, shipping/receiving, delivery services, logistics, or customer service is a plus
• Ability to perform physical responsibilities including standing, walking, lifting, pushing/pulling carts, and transporting packages throughout the shift
• Comfortable working in a fast-paced, collaborative environment with changing priorities
• Basic computer, communication, and organizational skills required
• Ability to maintain accuracy and attention to detail while managing multiple deliveries and tasks

Core Skills:

• Diligent, professional, and motivated to learn and grow
• Strong customer service skills with a dedication to supporting staff and operational needs
• Ability to stay organized and prioritize tasks optimally in a high-volume environment
• Collaborative team player who supports colleagues and contributes to overall team success
• Strong attention to detail and accountability when handling and tracking deliveries
• Effective communication skills and integrity when interacting with staff, vendors, patients, and visitors

Additional Information:

• Location: 1275 York Ave, New York (Main Campus)
• Schedule: Monday – Friday | 8AM – 4 PM
• Report to: Assistant Manager, Materials Management

Pay Range: $22.87 - $29.38 FSLA Status: Non-Exempt

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job.