ASSITANT STORE MANAGER

Profile The role of the Brunello Cucinelli Assistant Store Manager is fundamental in providing support to the Store Manager. Responsibilities include helping run the Boutique, being a guide to the in‑store team and acting as a reference point for customers. Responsibilities Cultivate a relationship with customers through an active presence on the shop floor and by providing a unique service and shopping experience in line with the brand philosophy, corporate image, and communication and CRM guidelines. Communicate clearly, correctly and courteously in mother tongue and other foreign languages with clients and colleagues, while actively listening and paying attention to establish mutual trust. Guide sales operations and ensure that both customer service and the selling ceremony comply with company guidelines, aiming to provide all customers with a special experience. Collaborate with the Store Manager to set specific, actionable goals based on established KPI's, promoting the achievement of assigned targets based on store targets and set‑up goals. Support the Store Manager in organising events and trunk shows to introduce new customers to the Brunello Cucinelli world, increase loyalty, and provide further ideas on CRM actions. Ensure high standards through correct implementation of Visual Guidelines, coordinate the team in assembling or dismantling visual displays in windows or in‑store on a regular basis. Enrich the Boutique’s presence through careful interpretation of the Brunello Cucinelli style, ensuring continuous updates on products and new collections for the team. Guide the team in maximizing sales and performance and report missed opportunities to management, allowing potential corrective actions. Provide feedback through reports on sales trends (e.g., bestsellers, slow‑mover products), customers and competitors to boost business. Manage and motivate the team in carrying out daily activities within the Boutique with a sense of responsibility. Ensure each team member receives continuous feedback to guarantee continuous improvement. Safeguard and promote respect and collaboration between colleagues, mediate any quarrels that may arise within the team through group coaching or one‑to‑one meetings. Cooperate with the stock department, providing support during inventories. Ensure retail operations procedures and HQ guidelines are respected. Maintain direct contact with headquarters. Use main IT applications and systems, constantly updating any new tools made available by the company, particularly the Xstore management system and the Salesforce CRM system. Qualifications Minimum 8 years of Retail experience, including at least 2 years in managerial roles in a luxury Retail brand. Solid understanding of the product and deep knowledge of the fashion industry and luxury sector. Excellent organisational skills, meticulous attention to detail and ability to work in a team environment. High flexibility, people management skills and ability to lead a team in a fast‑paced environment. Fluency in French and English required; knowledge of another language considered a plus. #J-18808-Ljbffr