Centralized AR/Community Manager

Job Description

Job Description

Position:  Centralized Accounts Receivable Specialist and Community Manager (2 days a week) 

Category:  Exempt – Salary

Supervisor:  Regional Vice President and Vice President of Operations

Hours: Typical range of hours is Monday through Friday based on business needs. Additional hours may be required during month-end close, portfolio transitions, and special projects.

Full-Time: 5 days per week, 8 hours per day (average 40 hours).

Physical Demands:  Light (occasional up to 25 pounds) – Sit for extended periods, occasional lifting, reaching, handling paperwork, operating office equipment, and occasional travel to communities.

Drug Screens: Pre-employment, post-injury, reasonable suspicion, and possible random screens.

At New Earth Residential we believe in the power of community.

Do you enjoy solving problems, staying organized, and helping communities succeed financially? Are you passionate about delivering exceptional customer service while maintaining accurate financial records? If you're detail-oriented, thrive in a fast-paced environment, and enjoy collaborating with onsite teams, you'll love our Centralized Accounts Receivable Specialist role! This position combines accounting, customer service, collections, and problem-solving to support communities across our growing portfolio.

Highlighted Employee Benefits

• Offering mentor program for ongoing support
• Compensation package including performance incentives
• Health, vision, dental, and life insurance
• 401(k) benefits
• 30% apartment discount
• Biannual team celebrations
• PTO accrual starting at 15 days per year
• Virtual and on-site training opportunities
• Career advancement opportunities

Knowledge / Skills / Ability

• Strong knowledge of multifamily accounts receivable, collections, resident ledgers, and property accounting.
• Ability to prioritize multiple communities while maintaining exceptional accuracy and organization.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent customer service and conflict resolution abilities.
• Experience reviewing resident ledgers and identifying discrepancies.
• Proficient in Outlook, Excel, Word, Teams, and property management software such as ResMan, Yardi, Entrata, or RealPage.
• Strong verbal and written communication skills.
• Ability to maintain confidentiality regarding resident financial information.
• Knowledge of landlord-tenant laws related to collections and evictions preferred.
• Intermediate math skills including percentages, reconciliations, and financial reporting.
• Bilingual candidates are encouraged to apply.

General Summary of Associate Responsibility

The Centralized Accounts Receivable Specialist manages the accounts receivable process for an assigned portfolio of apartment communities. This position works closely with onsite teams, Regional Managers, Accounting, and legal partners to maintain accurate resident ledgers, improve collections, reduce delinquency, and support overall financial performance.

Encouraged Education and Experience

• Minimum of two (2) years of multifamily property management, accounting, or accounts receivable experience.
• Previous collections experience preferred.
• High school diploma or equivalent required.
• Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred.
• Experience with ResMan or other multifamily property management software preferred.

Responsibilities

Accounts Receivable & Resident Ledger Management

• Manage accounts receivable for an assigned portfolio of apartment communities.
• Review resident ledgers daily for accuracy and completeness.
• Post adjustments, corrections, write-offs, and approved credits.
• Research and resolve resident account discrepancies.
• Process NSF payments, chargebacks, and payment reversals.
• Audit resident balances to ensure all charges are accurate and supported.
• Assist onsite teams with resident billing questions.
• Review move-out balances for accuracy prior to collections.

Delinquency & Collections

• Review daily delinquency reports for assigned communities.
• Contact residents regarding outstanding balances through phone, email, and written correspondence.
• Monitor payment arrangements and ensure compliance.
• Issue collection notices in accordance with company policy.
• Recommend legal action when collection efforts have been exhausted.
• Coordinate attorney referrals and required documentation.
• Monitor payment trends and identify communities requiring additional support.

Financial Performance

• Assist communities in achieving collection goals.
• Monitor portfolio delinquency percentages.
• Prepare weekly and monthly AR reports.
• Assist with month-end accounting processes.
• Review aging reports and identify collection opportunities.
• Recommend strategies to reduce bad debt.
• Monitor concession chargebacks, utility billings, and resident credits.

Resident & Community Support

• Respond to resident billing inquiries promptly and professionally.
• Partner with Community Managers and Assistant Managers to resolve account concerns.
• Provide training and guidance regarding AR best practices.
• Assist onsite teams with ledger corrections and accounting procedures.
• Ensure consistent application of company policies across all communities.

Compliance & Quality Assurance

• Ensure resident accounts comply with lease agreements and company policies.
• Maintain accurate documentation supporting ledger adjustments.
• Audit resident files for financial accuracy.
• Ensure proper documentation for legal proceedings and collections.
• Assist with internal audits and portfolio reviews.

Continuous Improvement

• Identify opportunities to improve collection processes.
• Recommend workflow efficiencies.
• Participate in company training and process improvement initiatives.
• Perform other duties as assigned.

Financial Performance

• Maintain portfolio delinquency within company goals.
• Improve collection percentages.
• Reduce bad debt exposure.
• Ensure resident ledger accuracy.
• Meet month-end reporting deadlines.
• Maintain timely responses to community requests.
• Support occupancy goals by minimizing financial barriers caused by inaccurate accounting.

I acknowledge that I can perform the essential functions listed above for the Centralized Accounts Receivable Specialist position without any accommodation.

Please complete the below link to be considered for the position:

Welcome aboard!

We're thrilled to introduce you to the Urban Village Program , where every associate plays an important role in creating vibrant, connected communities. While this position is based in our centralized support office, your work directly impacts our residents and onsite teams by promoting financial health and operational excellence.

Here's what you'll be up to:

Building Community

• Collaborate with onsite teams and Program Coordinators to support resident engagement initiatives.
• Promote positive resident experiences by providing timely and professional financial support.

Enhancing Environments

• Support community initiatives through accurate financial management and responsive service.
• Participate in company volunteer opportunities, including annual Impact Day.

Channeling Resources

• Build strong working relationships with community teams, accounting, legal partners, and vendors.
• Communicate financial updates and process improvements across departments.

Building Leaders

• Serve as a resource for onsite associates by sharing best practices and providing coaching on accounts receivable procedures.
• Support the continued development of standardized financial processes across the portfolio.