House Attendant

Job Description Summary The House Attendant works with the Housekeeping Management Team to oversee public areas, respond to guest calls, and may clean rooms as needed. The attendant assists with the commercial laundry function and cleans public area spaces, exterior entrances to the hotel, and the parking lot. The housekeeping manager may assign special projects. Responsibilities Deliver on the promise of Sonesta service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Strip up to 60 rooms per day. Maintain the cleanliness and organization of floor closets and corridors, including removing trash, wiping down shelves and counters, sweeping, mopping, and/or vacuuming floors, and removing non‑floor closet items and storing them in appropriate areas. Respond to guests’ requests in a timely and efficient manner. Clean other designated areas such as public restrooms, storage rooms, and other public area spaces including the parking garage. Report needed repairs or unsafe conditions to the supervisor. Respond to special requests, guest complaints, and deliver housekeeping/room supplies to achieve complete guest satisfaction. Minimize waste of supplies and amenities within all areas of housekeeping. Deliver lost and found items according to established procedures. Assist regularly with deep cleaning projects. When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order. Operate washers and dryers according to hotel standards and manufacturers’ guidelines. Receive soiled linens and inspect for damaged or stained items. Fold and store clean linens and report damages to the supervisor. Coordinate daily communication with other shifts and departmental management to promote teamwork and quality service. Ensure compliance with federal, state, and local health and safety laws. Perform other duties as assigned. Qualifications Some previous housekeeping experience is preferred. A previous background in the extended stay industry is preferred. Ability to speak, read, and write fluent English is preferred; other languages are beneficial. Basic reading, writing, and mathematical abilities are preferred. Frequently stand, bend, climb, kneel, and move about the facility. Carry, lift, or pull items weighing up to 75 pounds. Regular use of commercial cleaning chemicals will be required. Work mornings, evenings, weekends, and holidays as required. Benefits Medical, Dental, and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Pay‑Based Life Insurance Company Paid Short‑Term and Long‑Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance Equal Opportunity Employment Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by law. #J-18808-Ljbffr