Call Center Representative
Virtual Vocations Inc
Supporting South Carolina Medicaid members, the full-time hourly South Carolina Licensed Call Center Representative will manage inquiries, provide product information, and assist with Medicaid applications in a remote work environment. Key responsibilities Respond to Medicaid member inquiries using a computerized system and standard scripts Gather information, assess caller needs, and document calls while resolving inquiries Advocate for Medicaid members by providing clear information regarding eligibility and application status Required qualifications Must be at least 18 years of age with a high school diploma or GED Minimum of 1-year call center experience in telephone customer service or related fields Ability to pass the Call Center - Service Skills Assessment and Internet Speed test Computer literacy and capability to use multiple programs effectively Willingness to submit to a pre-employment screening
Vacancy posted 2 days ago
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