Member Experience Associate

Member Experience Associate

Kiln is a flex office and lifestyle brand. We deliver an exceptional experience that elevates the performance and lifestyle of our members through an ecosystem of people, products, places and spaces.

Kiln opened its first 2 locations in 2018 in Salt Lake City and Lehi, Utah and is rapidly expanding throughout the western United States. Kiln is pioneering the future of hybrid work within the niche of 'flex office' in the broader commercial real estate sector.

Our Core Values:

Human at the core Achieve & Celebrate Together Thoughtful and with Purpose Always Evolving Nothing short of Extraordinary Scrappy & Ingenious

Our Mission:

Our mission is to change the world within the workplace, elevating the quality of life for our members and enabling teams to build in new and creative ways. Our community lifts individuals, facilitates learning, and is creating a collective that is capable of things we cannot imagine.

About You:

A Warm Host: You naturally make others feel welcome, ensuring every member interaction is friendly, supportive, and leaves a positive impression.

Detail-Oriented & Proactive: You notice what needs to be done before being asked and take pride in keeping things running smoothly. Organization is your superpower.

A Team Player: You thrive in collaborative environments, helping your team and members succeed through excellent communication and a helpful attitude.

Eager to Learn: You are adaptable and excited to grow with a dynamic team in a fast-paced, innovative environment.

About the Role:

As a Member Experience Associate, you'll be the first point of contact for Kiln members and guests, responsible for ensuring the space operates smoothly and delivers a top-tier member experience. You'll support the Community Director by managing operations, facilitating communication, and providing administrative assistance to help Kiln's community thrive. This role offers 20-25 hours a week, which includes some after-hours event coverage.

Goals and Objectives:

• Embody Kiln's mission and core values through exceptional service.
• Build and maintain a welcoming, collaborative community environment.
• Support operations to ensure the space is organized, clean, and fully functional.
• Promote Kiln's services and offerings while driving member engagement.

As Member Experience Associate, You Will:

Provide Front Desk & Member Support:

• Greet members, guests, and team members warmly, managing the front desk during business hours.
• Oversee mail services, including organization and distribution.
• Facilitate member onboarding, including office preparations and welcome kits.

Ensure Smooth Operations:

• Conduct walkthroughs to maintain a clean, well-kept space.
• Develop and manage inventory systems for supplies.
• Troubleshoot issues, escalate as needed, and assist with facility maintenance.

Foster Community Engagement:

• Assist with event planning, setup, and breakdown.
• Communicate with members through email, Slack, and newsletters.
• Create moments of delight, such as celebrating birthdays and milestones.

Provide Administrative Support:

• Support the Community Director with scheduling and conference room preparation.
• Coordinate bookings for events and member inquiries.
• Procure signage and materials for member offices and desks.

As Member Experience Associate You'll Need:

• Experience in office management, customer service, or administrative roles.
• Strong communication, organizational, and multitasking skills.
• A proactive, resourceful mindset with attention to detail.
• Proficiency in basic computer skills.
• Integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
• Familiarity with the Coworking and Hospitality Industry
• Passion and understanding for entrepreneurial communities
• Passion and understanding for Kiln's mission and values

Personal Qualities:

• People-first mindset
• High integrity and accountability
• Empathetic, dependable, and self-aware
• Entrepreneurial spirit
• Passion for building community
• Genuine alignment with Kiln's mission and values

At Kiln, you're not just running a workspaceyou're building something meaningful. If you love bringing people together, leading with purpose, and creating unforgettable experienceswe'd love to meet you.