Customer Care Representative

Overview 1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Schedule: Sunday – 7:00 AM–3:30 PM; Monday–Thursday – 8:30 AM–5:00 PM EST (7:30 AM–4:30 PM CST) Pay Range: $20–$22/hour Position: Hybrid (3 days in-office, 2 days remote - AFTER successfully completing a 6–8 week in-office training program ) Responsibilities Perform customer service duties such as processing customer orders, tracking product availability, and handling any issues on customer inquiries in a timely manner. Invoice and verify accounts accurately and in a timely manner Verify inbound receipts for accuracy Develop and maintain customer relationships in a professional manner Generate customer reports per customer request (i.e. weekly, monthly late/bill reports) Coordinate availability of product and schedule for daily shifts with warehouse team Coordinate with Operations on special client requests; expediting when necessary Serve as first point of contact to resolve customer issues Maintain and file documentation in organized and comprehensive way Additional Duties and Responsibilities Partner with Inventory and Operations to research inventory discrepancies and misplacements Minimum Requirements (knowledge, Skills, Abilities) High School diploma or GED may be required depending on facility Excellent verbal and written communication skills; English may be required Excellent organizational skills, including ability to multi-task and prioritize workload Proficient computer skills, including Microsoft Office Suite May be required to lift a minimum of 20 lbs./9 kgs.; weight may be more dependent upon facility Note: Pay range listed above appears twice in the original text; this refined version presents it once for clarity. Benefits Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year. Company Details Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Transportation, Logistics, Supply Chain and Storage Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law. #J-18808-Ljbffr