Personal Banking Associate

North Shore Bank is a locally-owned and managed, independent, community bank that has been operating in the Duluth area for over 100 years! We are seeking a full-time Personal Banking Associate to join our Retail department! The individual in this role will assist customers with account opening requests and other retail banking products, provide clerical and administrative support needed to process and close customer loans. High level of customer service skills required. We offer competitive pay, a full benefits package and a fun team-oriented environment. This position is located onsite in Duluth, MN. North Shore Bank is an Equal Opportunity Employer.

Responsibilities:

• Provide exceptional customer service in-person and over the phone, opens all types of consumer accounts and provides support for online and mobile banking products and services.
• Process accurate loan documents as requested from lenders. Follows-up with processing until closing and disbursement. Completes any post-closing processing or reporting as necessary.
• Intermediate knowledge of bank products and services. Provides in-depth product education to customers.
• Files loan documents with the appropriate agencies and image work as needed.
• Other duties as assigned.

Qualifications:

• A high school education or GED
• Six months to two years of similar or related banking experience preferred
• Exceptional customer service skills and desire to help others
• Strong written and verbal communication, attention to detail, time management and computer skills
• Ability to multitask and work independently and in a team environment

Benefits:

• Medical, Vision and Dental, Life, Disability, Flexible Spending, HSA, EAP, Wellness Program
• 401(k) with Employer Match and Profit Sharing
• Paid Time Off, Personal Day, Flex Time, Volunteer Hours
• Paid Holidays
• Fun and friendly family-owned work environment

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance
• Volunteer time off
• Wellness program

Physical setting:

• Office

Schedule:

• 8 hour shift

Work Location: In person