Service Writer

Service Writer

The Service Writer is responsible for supporting the daily operations of the service department by accurately documenting customer concerns, creating repair orders, and coordinating communication between customers, technicians, and service leadership. This role plays a key part in ensuring an efficient workflow, clear documentation, and a positive service experience.

By maintaining accuracy, organization, and consistent communication, the Service Writer helps keep vehicles moving through the shop efficiently while supporting customer satisfaction and service department productivity.

Greet customers and assist with vehicle check-in by collecting accurate information regarding service needs and concerns.

Create, update, and manage repair orders with clear documentation of customer requests, labor operations, and vehicle details.

Schedule service appointments and coordinate workflow with technicians and service leadership.

Communicate repair status updates to customers in a timely and professional manner.

Ensure repair orders are completed accurately, including labor entries, parts usage, and technician notes.

Support technicians by relaying customer concerns clearly and assisting with parts or information requests as needed.

Maintain organized records and ensure compliance with dealership and manufacturer processes.

Assist with service department administrative tasks to support efficiency and on-time vehicle delivery.

Promote a positive and professional customer experience through clear communication and attention to detail.

Strong organizational and documentation skills with attention to accuracy and detail.

Ability to communicate clearly and professionally with customers, technicians, and leadership.

Basic understanding of automotive or diesel service operations preferred.

Ability to multitask, prioritize work, and manage time effectively in a fast-paced environment.

Customer-focused mindset with a commitment to providing helpful and timely service.

Team-oriented approach with the ability to collaborate across departments.

High school diploma or equivalent

Previous experience in a service department, customer service, or administrative role preferred

Astleford International