INFORMATION TECHNOLOGY BUSINESS ANALYST

Salary $68,654.00 - $102,981.00 Annually Location 395 Magnolia Rd, Pinehurst, NC Job Type Full Time Regular Job Number 00599 Department Information Technology Opening Date 07/17/2026 Closing Date 8/2/2026 11:59 PM Eastern Description This position is responsible for analyzing business processes and operational needs to recommend and implement technology solutions that enhance efficiency, service delivery, and data management across the organization. Serving as the primary liaison between departmental users, software vendors, and IT staff, the role oversees enterprise applications, workflow automation, reporting, and system improvements. Key responsibilities include gathering and validating requirements, coordinating technology projects, administering and supporting applications like SharePoint and Laserfiche, developing workflows and reports, performing system testing, and providing user support and training. The role also includes website management, document imaging support, and assisting with video streaming of Village meetings. Strong analytical, communication, customer service, and project management skills are essential. Work is performed under the general supervision of the Chief Information Officer and evaluated through project results, user satisfaction, and alignment with organizational technology goals. Typical Duties and Responsibilities SharePoint administration, workflows, form creation and management Website creation, management, design and updating Document imaging support with Laserfiche, including forms and workflow Analyzes business processes and identifies opportunities to improve efficiency through technology. Gathers, documents, and validates business and technical requirements. Collaborate with departments to identify operational challenges and recommend solutions. Assists with software evaluations, vendor demonstrations, and solution selection. Coordinates technology projects from planning through implementation. Assists with system testing, user acceptance testing, and change management. Administers and supports enterprise software applications, including SharePoint and other systems. Configures workflows, reports, forms, and system settings. Performs routine maintenance, upgrades, and troubleshooting. Develop reports, dashboards, and KPIs using enterprise data. Provides application support and user training. Develop documentation and user procedures. Coordinates with vendors to resolve software issues. Identifies opportunities to improve business processes through automation, workflow optimization, and emerging technologies. Assists with video streaming of various Village meetings. Performs related duties as required. Knowledge, Skills, and Abilities Knowledge of business analysis methodologies and requirements gathering techniques. Knowledge of project management principles. Knowledge of Microsoft 365 applications, including SharePoint Online and Power Platform. Knowledge of Laserfiche, forms and workflow. Knowledge of SQL and relational databases. Knowledge of reporting and business intelligence tools. Knowledge of workflow automation tools. Knowledge of data visualization and dashboard development. Knowledge of scripting languages such as PowerShell and Python preferred. Skill in technical documentation. Skill in data governance. Ability to analyze complex business processes and recommend practical technology solutions. Ability to communicate technical concepts to non-technical users. Ability to facilitate meetings and gather business requirements. Ability to prioritize competing assignments. Ability to build collaborative relationships across departments. Ability to manage multiple projects at the same time. Ability to prepare technical reports and manuals. Ability to conduct work with a customer service focus. Ability to establish and maintain effective working relationships with peers, Village staff, vendors, and the general public. Safety This position requires enforcing and following all Village of Pinehurst and OSHA safety regulations. Physical Requirements Must be able to physically perform the basic life operational functions of fingering, talking, hearing, and repetitive motions. Must be able to perform sedentary work exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Must possess the visual acuity to prepare and analyze data, operate a computer terminal, and do extensive reading. Minimum and Preferred Qualifications Bachelor's degree in Information Systems, Business Administration, Computer Science, or a related field and three (3) years of progressively responsible experience in business analysis, enterprise application support, project management, information technology; or an equivalent combination of education and experience. Preferred experience administering SharePoint Online, experience with Microsoft 365 and Power Platform, experience with local government software, and experience supporting ERP or permitting/land management systems. Special Requirements Possession of valid driver's license. Benefits Vacation - accrual based on years of service Holidays - 13 paid holidays per year Public Safety employees receive a separate check in December for every Holiday they were employed for the year. Sick Leave - 12 sick days per year (unlimited accrual) Medical, dental and vision insurance - Village pays 100% of employee premiums. Optional dependent coverage available at employee expense. Retirement - Participation in the Local Government Retirement System; Village contributes 5% of your salary to 401(k). Voluntary 457(b) plan available. $50,000 Life and accidental death & dismemberment insurance - Village pays 100% of employee premiums. Alternate Work Schedule may be available Optional supplemental life insurance - Available for employees and dependents Optional supplemental insurance (critical illness, accident, & short-term disability) available through Aflac. Flexible spending accounts - Health Care and Dependent Care available CIVIC Credit Union - membership available Tuition Assistance Program - $1,000 annually Reward and Recognition Program 10% employee courtesy discount on Parks & Recreation fees Employee referral award program 529 college savings plan - payroll deduction available #J-18808-Ljbffr