Service Desk Coordinator

Job Description

Job Description

Metro Appliances & More in Oklahoma City has a full-time position available for a Service Desk Coordinator.

Hours: Monday – Friday: 8 am – 5 pm

Pay: $20.00 per hr.

Duties:

• Serve as the main point of contact for customers regarding service needs.
• Coordinate/schedule service appointments for customers as necessary or direct them to the
• proper servicer/manufacturer.
• Properly document any notes regarding scheduled service appointments in customer invoices.
• Communicate with customers and salespeople in a timely and professional manner.
• Provide repair updates to customers.
• Return customer phone calls the same day.
• Handle any warranty-related tasks regarding service.
• Order necessary parts when needed, check in on parts daily, and get them to the correct location.
• Prepare, log, update, and file service work orders on vendor websites and ServicePower.
• Follow up with customers to ensure satisfaction after service completion.

Skills:

• Ability to stay organized.
• Must be able to multitask.
• Ability to communicate effectively and professionally.
• Listen to complaints and maintain composure with customers.

Requirements:

• Customer service experience preferred, but not required.
• Computer knowledge.
• Data entry.
• Must pass a criminal background check and a pre-employment drug screen.

Benefits:

• Medical, dental, prescription, and life insurance.
• Paid holiday.
• Paid vacation/sick days.