Billing Supervisor

Job Title Billing Supervisor Department Service Division Reports to General Manager General Purpose The Billing Supervisor is responsible for overseeing and ensuring the accuracy and compliance of all billing processes within the organization. This role focuses on reviewing and validating billing data to prevent discrepancies, errors, and inconsistencies. The Billing Supervisor will lead the team of billing specialists, providing guidance and support while implementing quality control measures to maintain high standards in invoicing practices. The supervisor will collaborate with various departments, such as accounting and service, to resolve billing issues, improve processes, and ensure timely, accurate billings. Primary Duties and Responsibilities Lead, train, and mentor a team of billing specialists to ensure the timely and accurate processing of service invoices. Oversee the creation, verification, and distribution of service invoices for HVAC repair, installation, and maintenance work. Ensure compliance with internal audit requirements related to billing practices and provide all requested billing documentation during periodic internal audits. Ensure compliance with state and federal sales and use tax regulations pertaining to service billing. Ensure correct application of billing rates, service agreements, and any applicable warranties or discounts on invoices. Collaborate with dispatches and office managers to ensure that all work completed is accurately captured and billed. Work with the Service Team to address customer concerns or discrepancies in service work versus billing. Oversee all re-billings. Manage void requests. Help maintain day-to-day tasks. Prepare and analyze reports on service billing performance, including invoice aging, revenue, and outstanding payments. Work with the management team to identify trends and spot potential issues. Continuously assess and improve the billing process, identifying areas for greater efficiency and accuracy. Work closely with the service, sales, and finance teams to ensure smooth billing processes, including capturing all necessary details for accurate invoicing. Prepare and analyze billing reports for internal stakeholders, providing insights into billing, revenue, credits, voids, incomplete work, unbilled cost, and trends. Conduct regular audits to ensure billing accuracy. Work closely with sales, dispatch, and accounting department to ensure billing aligns with contracts, service agreements, and customer expectations. Continuously evaluate and improve billing processes to increase efficiency and reduce errors by implementing and maintaining best practices. Secondary Duties and Responsibilities Assist in answering CSR phone calls. Implement best practices for managing service contracts, warranties, and parts billing. Address any discrepancies between contracts and billing details. Other administrative duties as assigned. Physical Demands While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop, and kneel. Specific vision abilities required by this job include close vision due to computer work. Ability to sit at a computer terminal for an extended period. Equal Opportunity Employer Equal Opportunity Employer/Veterans/Disabled Location US-NC-Raleigh #J-18808-Ljbffr EMCOR Group