Front Desk Agent

Fairfield Inn & Suites Hartford Airport Guest Service Representative

At the Fairfield Inn & Suites Hartford Airport in Windsor Locks, CT, we pride ourselves on creating a warm and welcoming atmosphere for every guest who walks through our doors. Whether they're here for business or leisure, we believe exceptional service starts at the front desk — and that's where you come in.

Position Summary

This is a part time position, we are currently seeking someone with open availability who can work Friday's third shift, 11PM-7AM in addition to first or second shift a couple days a week.

As a hotel guest service representative, you'll be the first point of contact for our guests. You'll handle check-ins and check-outs, respond to guest inquiries, and ensure each stay is smooth, memorable, and aligned with our brand's service standards.

Key Responsibilities

• Greet guests with warmth and professionalism upon arrival
• Perform check-in and check-out procedures efficiently
• Manage room assignments, keys, and reservations
• Handle guest requests, questions, and concerns promptly
• Process payments accurately (cash, credit cards, etc.)
• Coordinate with housekeeping and maintenance teams
• Maintain a clean and organized front desk area
• Uphold hotel security and confidentiality standards
• Assist with concierge tasks and local recommendations

Qualifications

• Previous hotel experience is required- Prior Marriott experience is preferred.
• High school diploma or equivalent required
• Strong communication and interpersonal skills
• Ability to multitask and remain calm under pressure
• Familiarity with hotel PMS systems required
• Flexibility to work mornings, evenings, weekends, and holidays
• Professional appearance and attitude

Why Join Us?

• Competitive pay
• Employee discounts at Marriott Hotels
• Opportunities for career growth and advancement
• Friendly and supportive team environment