Operations Manager

Responsibilities Oversee daily operations of the company through development, design, operation, andimprovement of the systems that create and deliver the firms services Create and manage financial and resource budget Manage customer relations to ensure retention, customer satisfaction and long‑term relationships Continuous improvement system to ensure efficient, effective, and safe work practices. Ensure that business operations are efficient and effective, and resources are properly managed Recruiting, hiring, firing and retention of Operations Team Set comprehensive goals for performance and growth utilizing KPIs to instill a system of accountability that meets the company's culture for each team member Lead team to achieve maximum performance and dedication through on-going coaching, proper communication, encouragement, team member feedback, performance reviews and management system Communicate and instill the company's Mission, Vision and Culture so that it is inter-woven throughout the organization and infiltrates the employees actions Evaluate performance by analysing and interpreting data and metrics Design and implement business strategies to maintain and grow the company profits Receive and interpret daily/weekly management reports and provide details to President Coordination with peer leaders to plan, create strategies and execute the company business goals Develop and execute an annual, 90-day plan and budget Requirements Understanding of HDD and underground utility construction Working knowledge of data analysis and performance/operation metrics. Working knowledge of IT /Business infrastructure and Microsoft Office Bonus Points Budget-focused mind Proven experience in operations Advanced organizational skills Excellent written, oral and client-facing communication skills Outstanding organizational and leadership abilities. Excellent interpersonal and public speaking skills. Aptitude in decision making and process solving. Focused company growth incorporated into decision-making process. #J-18808-Ljbffr