Analyst, Client Service

Job Description

Job Description

Job Summary:

The Client Service Analyst plays a critical role in delivering a best-in-class client experience by providing administrative and operational support to Financial Advisors and the Client Service Team. The ideal candidate is highly organized, client-focused, and thrives in a collaborative, fast-paced environment. You will become part of a team dedicated to delivering a "white glove" service experience while supporting clients through all aspects of their financial relationship.

Duties/Responsibilities:

Client Service & Administrative Support

• Serve as a primary point of contact for client service inquiries and requests.
• Deliver a professional, responsive, and high-touch client experience.
• Assist clients with account services and capabilities, including:
  • Understanding account statements and confirmations
  • Online account access and service features
  • Paperless enrollment and account maintenance options
• Process client service requests and ensure all required documentation is complete and accurate.
• Maintain client records and contact management systems with up-to-date information.
• Prepare and process paperwork related to:
  • New account openings
  • Account maintenance requests
  • Insurance and annuity transactions
  • 529 Plans
  • Third-party administrative documents
• Support client onboarding and client meeting debriefing action items.
• Process banking and other client-related transactions according to firm procedures.
• Review daily reports, alerts, and operational items and take appropriate action.

Operations & Compliance

• Follow firm policies, procedures, and technology systems.
• Maintain a high level of regulatory awareness and risk management.
• Assist with operational workflows to ensure accuracy, efficiency, and compliance.
• Enter client orders and complete associated paperwork when appropriately licensed and authorized.

Professional Development

• Continuously develop industry knowledge, technical skills, and professional credentials.
• Successfully complete required licensing examinations and training programs.

Required Skills/Abilities:

• Bachelor's degree from an accredited college or university.
• 1-2 years of financial services, banking, wealth management, or client service experience.
• Strong proficiency in Microsoft Office Suite, with advanced Excel skills preferred.
• Excellent written and verbal English communication skills.
• Strong attention to detail and organizational skills.
• Ability to prioritize tasks, manage time effectively, and meet deadlines.
• A positive attitude with a commitment to providing outstanding client service.
• Team-oriented mindset with strong interpersonal skills.

Preferred

• Active Series 7 and Series 66 licenses or willingness to obtain licensing while employed. 
• Previous experience supporting financial advisors or wealth management teams.
• Familiarity with brokerage, investment, insurance, or financial planning operations.