Clinic Manager

Join to apply for the Clinic Manager role at Metro Vein Centers Healthy legs feel better. Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board‑certified physicians and expert staff are on a mission to improve patients’ quality of life by relieving the painful, yet highly treatable symptoms of vein disease such as varicose veins and heavy, aching legs. With over 60 clinics across 7 states and more on the way, we are building the future of vein care‑delivering results that change lives. We proudly maintain a Net Promoter Score (NPS) of 93, the highest patient satisfaction in the industry. About The Role As the Office Manager, you will be the driving force behind a well‑run clinic, responsible for the leadership, operations, and culture that define the patient and team experience. You’ll manage daily administrative functions, lead and develop your team, and collaborate closely with physicians and clinical staff to ensure seamless, patient‑first care. This role requires a strong operational leader who is proactive, service‑oriented, and committed to driving performance and professionalism. You’ll be expected to lead with integrity, manage through influence, and deliver results across people, process, and patient care. What You’ll Do Oversee day‑to‑day non‑clinical operations and front desk workflows Hire, onboard, train, and mentor new team members Evaluate staff performance and provide coaching, feedback, and accountability Lead weekly 1:1s, attend monthly leadership meetings, and participate in off‑site quarterly team gatherings Own the clinic schedule—create and manage staffing coverage, approve PTO, and ensure appropriate support Communicate and implement updated policies and procedural changes Track and optimize KPIs related to utilization, scheduling, and resource management Ensure customer service excellence and handle patient concerns with empathy and professionalism Serve as the first point of contact for all office‑related issues and coordinate with upper management Manage supply ordering, inventory tracking, and monthly facility audits Monitor clinic cleanliness, organization, and building maintenance needs What You’ll Bring 2+ years of leadership or management experience, ideally in healthcare, retail, or service environments Excellent communication skills—including active listening, clear delegation, and professional writing Proficiency in using scheduling, reporting, or office management tools A service‑oriented mindset and the ability to resolve issues calmly and quickly Strong time management, multitasking, and organizational skills High school diploma or equivalent required Basic knowledge of medical terminology preferred Bilingual (Spanish/English) is a plus, not required Compensation & Expectations Base Salary + Quarterly bonuses up to $2k This is a salaried, exempt position Standard schedule is 40+ hours/week, with additional time as needed to fulfill leadership responsibilities Benefits To Support Your Wellbeing & Lifestyle Medical, Dental, and Vision Insurance 401(k) with Company Match Generous Paid Time Off (PTO) + Paid Company Holidays Company‑Paid Life Insurance Short‑Term Disability Insurance Employee Assistance Program (EAP) for mental health and wellness support Career Growth Opportunities within a growing national network A collaborative, team‑first culture with supportive leadership Schedule Full Time Tuesday – Friday Tuesday: Stamford clinic Wednesday, Thursday, Friday: Waterbury clinic EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. #J-18808-Ljbffr