Guest Service Manager - Graduate Chapel Hill

Schulte Hospitality Group is seeking a dynamic, service‑oriented Front Office Manager to join our Graduate by Hilton Chapel Hill team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like‑minded people to our rapidly growing team! Benefits Daily Pay Free Telemedicine and Virtual Mental Health care access for all associates starting day one Multiple Health Insurance and Life Insurance options 401(k) Plan + Company Match Paid Parental Leave Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships and more Job Duties and Responsibilities Monitors daily status of rooms, rates, discount rates and packages Maintains current list of available rooms for walk situations Coordinates blocking of rooms Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations Ensures recognition of employees is taking place across areas of responsibility Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met Reviews comment cards, guest satisfaction results and other data to identify areas of improvement Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns Ensures staff communicates effectively with the Housekeeping team Maintains productive relationship with Valet Parking provider Regularly reviews department budget to meet budgeted wages and general expenses Checks printed registration cards against information on arrival report and rectifies any discrepancies Ensures prompt and courteous service to guests Pre‑registers guests according to standards Completes and monitors employee schedule Monitors VIP arrivals Keeps track of rooms to ensure accurate status and readiness for check‑in Hires, coaches and disciplines direct reports Interacts positively and professionally with guests to resolve issues Acts as Manager on Duty as required Works nights, weekends, and holidays as necessary Performs various other duties as assigned to meet business objectives Education and Experience Minimum of three (3) years in a similar leadership role (e.g., Front Desk Supervisor, Assistant Front Office Manager, etc.). Knowledge, Skills and Abilities Minimum of high school education; post‑high school education preferred Basic math skills Ability to communicate effectively verbally and in writing Strong leadership skills Ability to exceed expectations of guests and team members Excellent time management skills In‑depth knowledge of hotel Front Desk operations Compensation and Benefits Compensation Range: $50,000–$54,000 annually. The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company’s Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. Schulte Hospitality Group is an Equal Opportunity Employer. #J-18808-Ljbffr Schulte Hospitality Group