Customer Support Specialist - Manufacturing
Materion
- # Customer Support Specialist - ManufacturingApply: Cleveland, OH: Full time: Posted Today: 2026-R8024### **At Materion, everyone is included, respected and offered opportunity to grow. *Join us!***The Customer Support Specialist will be the point of contact for current and potential customers. This position helps support the Performance Materials (PM) business unit by generating revenue through obtaining orders, providing access to technical information. The Customer Support Specialist will work cooperatively with, Key Account Managers, Account Management, and other members of the PM team to grow existing customers and create new customers while increasing customer satisfaction. This role handles more complex & diverse PM product lines & customer accounts as assigned.This position offers a hybrid schedule. Monday and Friday are designated as remote days, and Tuesday, Wednesday, and Thursday are in-office days at our corporate headquarters in Mayfield Heights, Ohio.**You will have the opportunity to:*** Be the single point of contact for customers, internal and external for order management activities* Receive and process orders and inquiries from current and prospective customers* Be responsible for customer phone calls via, direct, & team hunt group* Monitor the status of orders and oftentimes initiate contact with customers to assure they are fully aware of any changes in the original delivery requirement* Answer customers’ questions about products, prices, availability, or credit terms received via email, phone, M Power or internal inquiry* Quote prices, credit terms, or other bid specifications as required received via email, phone, M Power or internal inquiry* Accurately and effectively administers all aspects of order entry including invoices, certifications and acknowledgements, and international paperwork for exporting of Materion Products* Maintain & verify customer records, using automated systems or other record retention methods as required* Provide “Professional Service Level” regarding all verbal and written communications with current and potential customers* Meet or exceed customer expectations regarding delivery, quality, and service measured by established monthly KPI’s* Obtain working knowledge of Materion’ s products, applications, manufacturing, and technical capability* Work collaboratively with, Key Account Managers, Account Management, & Manufacturing Site Operations, Planning, Shipping & Quality personnel to ensure timely communication is provided to customer* Work with customers using problem resolution and recovery tools when material must be returned and/or credits issued* Assist in other activities including shipping, invoicing, and purchasing as required* Understand customer and industry specifications or requirements and determine feasibility of Materion PM products meeting these requirements* Prepare & review Customer contracts containing flow down requirements with the discretion & guidance from Compliance & Legal Department(s) as required* Proactively follow up on Customer inquiries in order to generate & accelerate New Business Opportunities as required* Create open order reports for key customer as requested* Facilitate customer meetings as required* Participate in “delight our customer” activities* Offer customer slow moving inventory where applicable* Assist department Supervisor in SAP software changes, testing, & training as required* Adhere to all Health & Safety requirements and serve as an active supporting participant of the plans and initiatives of Materion**REQUIREMENTS:*** High School diploma (some college preferred) or Bachelor's degree* 3-5 years of experience with customer support* Experience in a manufacturing environment is required, experience in the metals or custom fabrication industries is preferred* Must be familiar or able to become familiar with advanced alloy systems & other engineered materials solutions* Familiarity with industry, customer, and quality specifications preferred* Exemplary interpersonal skill in dealing with customers, fellow team members inside and outside the site* Detail-oriented and possess the ability to follow through on issues* Excellent communication skills, both written and verbal* Capable of working independently* Willingness to participate in continued education opportunities to enhance skills and proficiency* Proficient in MS Office Suite and Outlook* Ability to learn Materion SAP, CRM, and Enterprise software tools utilized for daily business* Must be positive and a good team player**HP****#LI-HS1**The selection of the person to be hired for this position is contingent on the candidate having export compliance eligibility for access to U.S. controlled technology which comes under the licensing jurisdiction of the U.S. Department of State, International Traffic in Arms Regulations (ITAR) and the U.S. Department of Commerce, Export Administration Regulations (EAR).The candidate selected will have to qualify as either a U.S. citizen, a U.S. National, a lawful permanent resident of the U.S., a Person Admitted into the U.S. as an Asylee or Refugee., a National of a country that is not prohibited from having access to U.S. controlled technology (via a letter of assurance), or a Person to be approved for an export license by the governing agency whose technology comes under its jurisdiction. Please understand that any job offer that requires approval of an export license will be conditional on Materion’s determination that it will be able to obtain an export license in a time frame consistent with Materion’s business requirements.**Materion Corporation and its subsidiaries (the “Company”) is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also the Company’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.****Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on the Company. Please inform the Company’s personnel representative if you need assistance completing any forms or to otherwise participate in the application process.****Materion’s Veteran Employee Resource group supports veterans and promotes the benefits of hiring veterans in the workplace. We honor all those who have served and are a military friendly company. Veterans are encouraged to apply and military experience and skills are transferrable to Materion careers.****Please provide complete information. An incomplete application may affect your consideration for employment.**
- J-18808-Ljbffr Materion
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Customer Support Specialist - Manufacturing in Eastern, KY vacancy
- ...make the world move forward. Export Customer Service Representative Legal Entity:... ...forefront of thermal process engineering and manufacturing across the globe. From designing and... ...inquiries to higher level Technical Support Prepare International Quotations and...SuggestedPermanent employmentFull timeTemporary workWork at officeImmediate start
Fives Landis Ltd
Eastern, KY1 day ago $110k - $125k
...MAPEI Corporation, a global leader in the manufacturing of construction chemicals and building... ...will influence product specifications, support commercial projects throughout the full... ...commercial projects and coordinate customer activity. Maintain and expand existing...SuggestedFor contractorsWork at officeWorldwideMAPEI S.p.A.
Eastern, KY2 days ago$90k - $150k
...State of the art manufacturing technology, equipment and processes Leader in innovation in... ...footprint in Whitfield & Gordon counties to support teamwork, community and work-life... ...assigned geographical territory. Primary customer contacts include commercial interior designers...SuggestedBase plus commissionFull timeFor contractorsRemote workFlexible hoursNight shiftAfternoon shiftEngineered Floors
Eastern, KY3 days ago$93.67k - $140.51k
...07.00 Position Summary: Exemplis, manufacturer of SitOnIt and IDEON seating, is seeking... ...an ability and vehicle that can support the transport of product samples. Responsibilities... ...to build long‑term relationships with customers/partners. Excellent verbal, written,...SuggestedContract workLocal areaRemote workFlexible hoursExemplis
Eastern, KY4 days ago- ...If you enjoy working with food, helping customers, and staying active in a fast‐paced... ...Seafood, Bakery, Deli, Produce and Grocery* Support other tasks as needed to keep... ...offices in Grand Rapids, Michigan, plus manufacturing facilities, distribution centers and over...SuggestedWeekly payFull timeShift workWeekend work
Meijer
Eastern, KY1 day ago - Description Would you like to be part of an international manufacturing and engineering company with a world-leading market... .... We are currently looking for an experienced Technical Customer Service Specialist to join our growing team in Kansas City. In this position...Work at office
- TTM Technologies, Inc. is seeking a Customer Service Representative to coordinate quotes, orders, and shipments... ...production, and ensure on-time delivery while supporting invoicing and returns in a fast-paced PCB manufacturing environment. Ideal candidates have A&D and...
$60 - $76 per hour
...CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people... ...demonstrating genuine, authentic care for our patients. In addition to supporting the Pharmacy Manager in leading and directing the pharmacy...Hourly payFull timeTemporary workWork experience placementLocal areaFlexible hoursShift workNight shiftCVS Health
Eastern, KY4 days ago- ...UniFirst is seeking a high-energy, detail-oriented, and experienced Customer Service Representative to join our onsite team in San Antonio... ...service solutions for businesses across industries - from manufacturing and food processing to healthcare and hospitality. With a...Hourly payFull timeMonday to FridayShift work
- Men’s Wearhouse, a division of Tailored Brands, is seeking a Retail Store Tailor-Alterations in Dedham, MA. You will greet customers, discuss alterations, and expertly mark, alter, and press garments to ensure a flawless fit. Maintain shop cleanliness and assist teammates...
$28.84 - $32.45 per hour
...Operations team as the Sales Support Rep at Endologix! WHO WE... ...in product design, advanced manufacturing, and comprehensive physician... ...choices and actions, because our customers and patients depend on us:... ...Managers/ Field Clinical Specialists, and other team members. Primary...Work at officeRemote workWork from homeFlexible hoursEndologix
Eastern, KY4 days ago$107.36k - $166.75k
....” Otsuka researches, develops, manufactures and markets innovative products,... ...everyday health. In its evolved customer engagement model, a Neuroscience Specialist engages healthcare providers (HCPs... ...Access (HSAMs), and Patient Support (PELs) under appropriate guidelines...Temporary workWork at officeLocal areaWorldwideFlexible hours$67.52k - $101.29k
...markets. This position also requires ability to manage existing customer relationships. Mechanical Systems Knowledge Demonstrate a... ...variety and new challenges, we want to meet you! From stadiums to manufacturing facilities, power plants to hospitals, concert halls to...For contractorsLocal area- Description Transmission Sales & Technical Specialist Race Winning Brands| Full-Time|1st... ...Winning Brands (RWB) is a leading manufacturer of high-performance parts for the... .... You’ll bring in new accounts and support existing customers, and you’ll share what you hear from...Full timeTemporary workImmediate startShift workDay shift
- ...presenter schedules and slide submissions Track attendance action items coming out of each meeting and follow up to closure Support national sales meeting logistics as needed Coordinate the sales leadership team’s internal meeting rhythm: scheduling, agendas,...Full timeContract workWork at office
Checkpoint Surgical
Eastern, KY2 days ago $17 - $20 per hour
...00-$20.00 per hour, paid biweekly About the Role We are seeking an organized, personable, and motivated Sales Coordinator to support the Sales and Marketing efforts of two Hilton-branded hotels in Gulf Breeze, Florida: Hampton Inn & Suites Pensacola/Gulf Breeze...Hourly payFull timeContract workWork experience placementWork at officeLocal areaMonday to FridayAperture Hotels
Eastern, KY4 days ago- ...passion for sales to join our talented team! This person will support sales order solicitation efforts with the goal of increasing sales... ...brand and enthusiastically communicate product knowledge to customers by sharing the Tito’s story and expounding on the virtues of the...Work at officeLocal areaFlexible hours
Tito’s Vodka
Eastern, KY4 days ago - ...meat, safeguarding the future of their business and plant. It now supports over 2.8 million cattle from 6,500 farms across the UK, EU, US,... .... What You'll Be Doing As a key member of Breedr’s US Customer Success team, you will support our growing base of ranchers and...Work at officeWorldwide
Breedr
Eastern, KY1 day ago - ...independent fitness entrepreneurs. If you are ready to help reshape an industry, let's talk! The Role We're looking for a Customer Support Specialist to be the first line of the PushPress customer experience. You are the person gym owners reach when something breaks,...Work from homeFlexible hoursShift work
PushPress Inc
Eastern, KY2 days ago - ...it with world-class people, processes, and products. To learn more, visit our website This role: As part of our Customer Support team, you’ll provide front-line product support to users, troubleshoot software issues, and ensure customer satisfaction by resolving...Full timeRemote workHome officeFlexible hours
Aiwyn
Eastern, KY2 days ago $70k - $77k
...hospitality investors. What You’ll Do: Responding to customer questions and issues across email, live chat, and Zoom, resolving... ...rotation, since restaurants generate a meaningful share of support volume outside standard weekday hours What We’re Looking For...Full timeRemote workShift workWeekday workHostie AI, Inc.
Eastern, KY2 days ago- ## Customer Support SpecialistApply: Remote: USA, NC, Mebane: Full time: Posted 4 Days Ago: End... ...Group**At Dormer Pramet, we help manufacturers solve complex machining challenges and... ...currently seeking a **Customer Support Specialist** to join our North American Customer...Full timeWork at officeRemote workWorldwide
Dormer Pramet
Eastern, KY1 day ago - ...seeking an Administrative Sales Assistant to provide administrative support to sales teams across multiple branch offices and central... ...system. The position also supports the sales organization by maintaining accurate customer and sales data within the CRM #J-18808-LjbffrWork at office
EMCOR Group
Eastern, KY11 hours ago - Justworks, Inc. is seeking a Customer Support Advocate in New York City to handle inquiries from small business employees about timecards, paychecks, benefits, and HR services. You will learn Justworks products, maintain strong customer relationships, and provide accurate...
- ...care to clients with autism. We are seeking a detail-oriented and reliable Medical Office Clerk to join our front-office team and support our daily clinical operations. Position Summary As a Medical Office Clerk, you will focus on organizational tasks to keep our...Work at officeShift work
Unlocking The Spectrum
Eastern, KY3 days ago - ...PowerAI and PowerGUARD — that help electric utility clients inspect, monitor, and maintain critical infrastructure. As a Customer Support Specialist on our Solutions team, you'll be the primary point of contact for customers reaching out with technical questions and issues...
$55k - $75k
## Customer Support SpecialistApply: New York, New York: Posted Today: UMG-27789We are UMG, the Universal Music Group. We are the world’s... ...helping creators succeed. **How we LEAD:**As a **Customer Support Specialist**, you’ll handle our most complex support inquiries, serving...Summer workImmediate startWorldwideFlexible hours- # BTS Customer Support Specialist Customer Care Specialist role is ideal for someone who enjoys troubleshooting, training, and guiding customers... ...not required* Experience supporting ERP, construction, manufacturing, or specialty industry software is helpful**PHYSICAL DEMANDS...Work at officeRemote work
- ...wine payments. # Cash Related Activities # Prepare bank deposits according to policy. # Handle and oversee activities to support cashier (retail verification, loans, pick-ups, etc.) # Handle payroll check approval/cashing according to company policy. #...Work at officeNight shiftWeekend work
Lowes Foods
Eastern, KY3 days ago - Rillet is hiring a Customer Support Representative to help our growing team scale. You’ll handle inbound tickets, resolve issues across knowledge bases, and contribute to a richer self-serve experience for customers. You’ll collaborate with Founding Support and engage...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Support Specialist - Manufacturing. Be the first to apply!
Related searches
- hospital customer service representative Eastern, KY
- medical customer service representative Eastern, KY
- customer service rep remote Eastern, KY
- customer service representative night shift Eastern, KY
- customer service officer Eastern, KY
- benefit customer service representative Eastern, KY
- customer service consultant Eastern, KY
- customer service representative (remote from home) Eastern, KY
- customer service operator Eastern, KY
- bilingual customer support specialist Eastern, KY