Associate Analyst, Customer Accounts

Associate Customer Accounts Analyst

Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As an Associate Customer Accounts Analyst at RXO, you will be responsible for providing data analysis, reporting, and operational insights focused on escalations, service performance, and execution discipline across delivery hubs.

The ideal candidate is analytical, detail-oriented, and comfortable handling sensitive, time-critical issues with professionalism. They will partner closely with Customer Accounts leadership and Operations, to identify trends, support escalated issue resolution, and protect the client experience.

What your day-to-day will look like:

• Monitor SLA performance and service metrics to identify emerging risks or missed commitments
• Respond to same-day leadership requests for data, summaries, or clarification on active issues
• Partner with Operations and internal teams to validate data accuracy and confirm root causes on escalated items
• Develop and maintain standardized dashboards, pivot tables, and scorecards (Excel-based)
• Support monthly and quarterly performance reviews, including QBR materials and leadership decks
• Help standardize reporting and improve data governance as volume and complexity grow
• Maintain master trackers and ensure data integrity across multiple source files
• Identify emerging risk patterns, execution gaps, and repeat driversparticularly those impacting high-visibility customers or executive stakeholders
• Support process improvements for data collection, reporting cadence, and standardization

At a minimum, you'll need:

• Bachelor's degree or equivalent related work or military experience

It'd be great if you also have:

• Strong analytical judgment with the ability to prioritize high-impact issues
• Organized, reliable, and proactiveanticipates client and leadership needs

Why Join Us:

Our Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.