Customer Service Specialist

Account Resolution Representative

Now hiring Account Resolution Representative | Direct Hire | In Office Geneseo, NY Pay Rate: $17.20 per hour + $4.23 $4.93 per hour for health and welfare Training Schedule: MondayThursday: 8:00 AM5:00 PM Friday: 8:00 AM4:30 PM Post-Training Flexible Schedule: MondayThursday: 8:00 AM9:00 PM Friday: 8:00 AM7:00 PM Employees select an 8-hour shift within these windows and are required to work one evening per week until 9:00 PM.

Bring Your People Skills. We'll Bring the Opportunity. Be the calm in the call. As a Customer Service Specialist, you'll listen, support, and guide customers toward the answers they need.

Why You'll Love It:

• Health + Welfare stipend adds $4.23-$4.93/hour
• Direct Hire position Start day 1 with our client
• Benefits are offered by our client and typically include: Paid time off Paid Holidays 401k option Medical, Dental, and Vision Insurance Life Insurance Specific benefits will be discussed at the time of offer.

What You Bring (Experience):

• High school diploma or GED
• Minimum 1 year of collections experience
• Strong communication, reading, and typing skills
• Familiarity with modern office practices and computer systems
• Excellent attention to detail and organizational skills
• Ability to follow detailed procedures and work independently
• Must be within commuting distance of Geneseo, NY

How You'll Make an Impact (Job Duties):

• Contact debtors regarding delinquent accounts and available repayment options
• Make inbound and outbound collection calls with professionalism and accuracy
• Conduct skip-tracing to locate updated contact or employment information
• Negotiate payment arrangements or escalate complex cases as needed
• Document all interactions thoroughly and follow scripts verbatim
• Verify account details for special cases, including disability or bankruptcy
• Ensure compliance with federal/state regulations and organizational policies
• Perform additional duties as assigned

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact. Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer.