Ambassador - MarketPlace

Job Description

Job Description

The Ambassador – MarketPlace is a multi-functional team member responsible for delivering outstanding guest service in a dynamic, fast-paced dining environment. This role includes greeting and seating guests, assisting with food and beverage service, ringing up purchases, bussing and resetting tables, and maintaining the cleanliness of workstations. The Ambassador ensures that all guests enjoy a seamless, AAA Four Diamond dining experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides guests with information about The MarketPlace dining experience, offerings, and procedures.
• Operates the POS system to accurately ring up guest purchases and process payments.
• Greets, seats, and assists guests with food and beverage orders.
• Serves beverages and supports service staff in providing prompt and accurate order delivery.
• Busses, cleans, and resets tables throughout the shift.
• Maintains cleanliness and organization of the cashier station and surrounding guest areas.
• Ensures all workstations are well-stocked and prepped for efficient operations.
• Assists guests with food selections or questions as needed.
• Delivers Four Diamond guest service with professionalism and a positive attitude.
• Performs other job-related duties as assigned.

SUPERVISORY RESPONSIBILITIES:
This position does not have direct supervisory responsibilities but may provide guidance or support to other team members.

QUALIFICATIONS:

• Excellent verbal communication skills.
• Ability to work well with team members, management, and guests in a courteous and professional manner.
• High regard for guest service, presentation, and attention to detail.
• Ability to multitask in a high-volume environment with a positive demeanor.

EDUCATION and/or EXPERIENCE:

• High school diploma or equivalent preferred.
• Additional coursework in hospitality, retail, or customer service is a plus.
• Minimum of 1–2 years of experience in guest service, retail, or hospitality, preferably in a fast-paced or high-volume setting.
• Proven ability to interact professionally and courteously with guests while delivering outstanding service.
• Experience answering questions, providing directions, and assisting with product or service inquiries.
• Strong communication skills and a friendly, approachable demeanor.
• Ability to multitask, remain calm under pressure, and maintain a professional appearance.
• Prior experience in a casino, resort, or guest-facing hospitality environment is preferred.

LICENSES, CERTIFICATES, REGISTRATIONS:

Must have successfully completed a background check and obtained a gaming license issued by the Morongo Gaming Agency, as required.

LANGUAGE SKILLS:

Must be able to read and interpret documents in English, such as instructions, guidelines, policies, and procedures. Must also be able to communicate clearly and effectively with team members, management, and guests.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Communication Skills: Must be able to communicate clearly, professionally, and enthusiastically with guests, team members, and supervisors; responsible for greeting guests, providing information about products and services, assisting with wayfinding, and resolving basic concerns to ensure a welcoming experience.
• Lifting and Carrying: Occasionally lifts and carries merchandise, display items, signage, or marketing materials weighing up to 25 pounds; may assist with restocking or light setup tasks.
• Manual Dexterity: Regularly uses hands and fingers to operate point-of-sale systems, handle promotional materials, and assist guests with purchases or information materials.
• Mobility: Continuously moves throughout the MarketPlace and nearby areas; requires standing, walking, bending, reaching, and light lifting for extended periods during shifts.
• Stationary Work: Occasionally remains seated while performing administrative duties such as answering phones, inputting data, or managing guest lists.
• Tool Operation: Regular use of POS systems, handheld radios, basic office tools, and promotional display equipment; must ensure proper operation and appearance of guest-facing materials.
• Visual Acuity: Requires near and far vision to observe guest needs, maintain visual merchandising standards, read product labels, and operate sales and communication systems.
• Working Conditions: Routinely works in a high-traffic guest service environment with exposure to varying noise levels, lighting, and guest interactions. Regular exposure to a smoking environment while transitioning through casino or public areas.

WORK ENVIRONMENT:

This is a dynamic, fast-paced environment that requires the ability to adapt and perform under pressure. The casino operates with moderate to loud noise levels and is a smoking environment, requiring team members to work comfortably in these conditions.

WORKING HOURS:

Morongo Casino Resort & Spa operates 24 hours a day, 365 days a year; therefore, flexibility in scheduling is essential. Team members must be available to work shifts that may include evenings, weekends, holidays, and special events. Schedules are subject to change based on business needs and may include overtime, as well as work on both weekdays and weekends.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND INDIAN PREFERENCE:

Morongo Casino Resort & Spa is an Equal Opportunity Employer and gives hiring preference to qualified Native Americans as allowed by law. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or national origin.

We provide reasonable accommodations to qualified individuals with disabilities as required by the ADA. If you need help or an accommodation during the hiring process, please contact Human Resources.