Store Manager

Job Details Job Location: City Point - Brooklyn, NY 11201 Position Type: Full Time Education Level: High School Salary Range: $39.64 - $48.16 Hourly Travel Percentage: Up to 25% Job Shift: Any Job Category: Retail About the Role As a Lovesac Store Manager you will create a welcoming and engaging in‑store experience, guide customers through the buying process, and lead a team to achieve sales and service excellence. Responsibilities Build and develop a high‑performing team of Associates within a people‑first culture that encourages the ability to think and dream big. Create and foster a respectful and inclusive team environment by welcoming and celebrating differences. Recruit, hire, mentor and develop a team of Associates to achieve results. Lead, coach and inspire your team to achieve their goals utilizing Lovesac’s selling process and methods. Ensure customers are guided from first interest through to a completed transaction while you and your team effectively manage quotes, close the sale, and maintain relationships through post‑purchase. Role model and ensure your team has in‑depth knowledge of Lovesac products, services, design features, and benefits, and effectively demos and educates customers. Nurture long‑term relationships and build brand loyalty and repeat business. Ensure the store is visually appealing and aligned with brand standards to attract and engage customers. Manage store operations and tasks including but not limited to opening & closing, scheduling, inventory, point of sale transactions, marketing and promotions and ensure they are followed to company standards. Champion company policies and operational procedures to maintain operational consistency and safety, ensure customer satisfaction, and mitigate risks. Ensure you and your team are proficient in all company tools, systems and are comfortable utilizing in‑store technology. Analyze data to drive team behaviors that deliver against goals and key performance indicators. Drive the store P&L with an understanding in business and financial concepts to drive profitability. Build a culture of accountability by ensuring personal and team sales goals and key performance indicators and customer service standards are met. Anticipate, identify, and solve potential issues swiftly escalating issues to supervisor. Solve conflict effectively to maintain a positive and productive work environment. Support with any additional responsibilities as requested by Management. Qualifications and Requirements 18 years of age or older. High‑School Diploma or equivalent. Minimum of 2 years of management experience in a retail environment. Able to work flexible hours including evenings, weekends and holidays. Able to effectively utilize technology for sales and customer support, including demonstrating products, assisting customers and utilizing internal CRM systems to enhance customer experience and drive future outreach. Support Lovesac’s omni‑channel customer experience by being flexible and able to assist in‑person at your home store, local stores and third‑party vendors, as well as remote customer service shifts. Must be able to travel, as required by the Company in its sole discretion, to local stores, third‑party vendors and occasional meetings including our annual company event using various forms of transportation. Demonstrate excellent judgment, integrity, and trustworthiness in managing financial transactions, handling sensitive business and customer data, customer privacy and ensuring the comfort and safety of persons and property. Demonstrate effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner. Must be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position‑to‑position or be able to assemble furniture while working on the selling floor. This position routinely requires the following actions: bending, twisting, kneeling, reaching, standing, stooping, walking, crawling, climbing. Benefits Paid Time Off & Holiday Pay Quarterly Sales Bonus Payout Inaugural Grant Equity Award 401K Matching Contribution Paid Parental Leave Medical, Dental, Vision Benefit Plans Health Savings and Flexible Spending Accounts Life/AD&D, Short Term and Long‑Term Disability Critical Illness and Accident Insurance Employee Assistance Program Financial Wellness Tools Associate Discounts Pet Insurance Equal Opportunity Employer Lovesac is an Equal Opportunity Employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, national origin, ethnicity, religion, sex, sexual orientation, gender (including gender‑related identity, gender nonconformity, or status as a transgender or transsexual individual), pregnancy, age, marital status, physical or mental disability, military status, genetic information or any other characteristic protected by applicable law. Lovesac is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at View email address on click.appcast.io. #J-18808-Ljbffr