HR Operations Generalist

Position SummaryThe HR Operations Generalist owns the administration of employee benefits, leave of absence programs, HR systems, employee inquiries, and supports payroll operations. This role serves as a primary point of contact for employees seeking assistance with benefits, leave, and HR-related processes while ensuring accurate data management and timely follow-up across multiple HR programs. The ideal candidate is highly organized, customer-service oriented, detail-focused, and comfortable managing multiple priorities in a fast-paced environment.Essential Duties and ResponsibilitiesBenefits AdministrationInterpret benefit plan provisions and company policy to resolve complex employee benefit issues and determine appropriate resolution or escalation.Assist employees with benefit enrollment, qualifying life event (QLE) changes, and benefits-related documentation.Maintain accurate employee benefit records within HRIS systems.Collaborate with Accounts Payable on management of HR vendor invoicesSupport annual Open Enrollment activities, including system setup, testing, employee communications, and issue resolution.Leave of Absence AdministrationCoordinate and track leave of absence requests, including FMLA, ADA, personal leaves, and other company leave programs.Evaluate leave requests for policy eligibility, determine appropriate leave designation, coordinate interactive accommodation discussions, and recommend appropriate courses of action to HR leadership.HR Operations & Employee SupportAnalyze employee inquiries, interpret company policies, determine appropriate resolutions, and advise employees and managers regarding HR procedures.Manage and update employee records within Paycom and other HR systems.Maintain HR resource materials, including HR SharePoint site.Assist with document management, mail sorting, scanning, and record retention processes.Payroll & Compliance SupportServe as backup support for payroll processing activities.Assist with payroll audits, data verification, and employee payroll inquiries.Administer wage garnishments and related documentation.HR Programs & ComplianceServe as the subject matter expert for assigned HR operational programs.Interpret HR policies and recommend appropriate application based on individual circumstances.Identify compliance risks and recommend corrective actions.Develop and improve HR procedures and documentation. .Conduct audits of HR, payroll, benefits, and leave processes and recommend corrective actions.Recommend HRIS enhancements and workflow automation opportunities.Qualifications RequiredHigh school diploma or equivalent.4-6 years of experience in HR operations, benefits administration, absence management, payroll or related disciplines.Experience working with HRIS systems; Paycom experience preferred.Knowledge of employee benefits, leave administration, and HR processes.Strong organizational skills with exceptional attention to detail.Ability to manage confidential information with discretion.Strong customer service and communication skills.Proficiency with Microsoft Office Suite, including Excel.PreferredExperience supporting FMLA, ADA accommodations, and leave administration.Payroll processing experience.Experience supporting Open Enrollment administration.Knowledge of garnishment processing.HR certification (PHR, SHRM-CP, FPC, or CPP) preferred.Key CompetenciesCustomer FocusAttention to DetailOrganization and PrioritizationProblem SolvingCommunicationCollaborationData AccuracyConfidentiality #J-18808-Ljbffr