Patient Service Representative

Join the clinic as a Patient Service Representative, ensuring smooth patient flow and accurate records. Work varied shifts Monday-Friday 8:00-4:30, 9:30-6:00, or 11:30-8:00, plus alternate Saturdays 8:00-12:00. Earn $15.23 per hour with a $0.50 bonus for bilingual abilities.

Key Responsibilities:

• Comply with policies, procedures, HIPAA, and safety standards

• Educate clients on all clinic programs and protocols

• Coordinate with the medical team to ensure consistent patient flow

• Accommodate scheduling needs using clinic standards and guidelines

• Ensure accuracy of patient information and protect confidentiality

• Manage and reconcile the cash drawer

• Collect data for routine reporting

• Maintain office supply inventory

Qualifications:

• High school diploma or equivalent

• Valid driver's license

• Basic math skills

• Show follow-through, assume responsibility, and use good judgment

• Communicate effectively and diplomatically with patients, insurance providers, and staff

• Possess strong customer service skills and maintain a pleasant, professional demeanor

• Demonstrate punctuality, dependability, and ethical conduct

• Understand verbal and written communication

• Ability to multi-task

• Strong attention to detail

• Ability to solve problems

Preferred Skills:

• Bilingual English/Spanish

Benefits:

• Medical insurance through Hooray Health

• MetLife dental insurance

• MetLife vision insurance

• MetLife life and short-term disability insurance

• Retirement savings through My Illinois Savings

• Holiday Pay

• Appreciation Pay

• Referral Bonus

• Direct Payroll Deposit

• Learn more about benefits here