Desktop Support Tech

Executive Admin Support Technician

The role is specifically requested for and contracted by the C-Level Executive Admins, supporting the highest-level employees. The role is an "Elevated Field-Support/Onsite-Support Technician" that possesses the same Computer Hardware, Microsoft Application, Software and Network troubleshooting skills as a standard Field Support Tech, but specifically focused on immediately addressing Executive users' issues and needs.

The role requires the VIP IT Support staff member(s) to work in the Lombard, IL office Monday through Friday 8am to 5pm. Any afterhours work if any need prior approval from Management.

Daily duties include:

• Verify all Conference Room IT equipment is properly functioning and ready
• Consistently communicate and plan with Executive Admins a. Synchronize schedules and work plans b. Physically visit with all Executive Admins at minimum 2 times per day c. Address all support tickets within Field Support SLA's
• Remotely support users that are working from home, while travelling, and while onsite
• Consistently check and work open tickets and tasks, making clear and concise notes, and resolving work in a timely manner
• Proactively preparing equipment (laptops, phones, order forms)
• Follow up on incorrectly filed or missing paperwork/forms with Executive Admins
• Consistently communicate all plans and activities with the Executive Admins
• Work with Executive Admins to keep your scope of users up to date.
• Assist in IT support corporate meetings
• Assist C-Level and VIP users on using their computers, training on how to use features in Office/M365 applications.

Preferred qualities:

• A+ certified (or capable of attaining A+ certification within 90 days from hire)
• Client Desktop or Laptop hardware repair familiarity (capable of attaining certification within 120 days from hire)
• Familiarity of ticketing systems and SLA metrics, preferred experience with Service-Now.
• Able to lift up to 50 lbs